Goal No. 2 - Improve the Effectiveness of Communication Among Caregivers

• Spell It Out!™ Do-Not-Use Abbreviations Kit - Kit
• Do-Not-Use Abbreviations: Toolkit for Implementing National Patient Safety Goal 2B - Toolkit
• Handoff Communications: Toolkit for Implementing National Patient Safety Goal 2E - Toolkit
• Improving Hand-Off Communication - Book
• Provena St. Joseph's Handoff Communications - A Listen-on-Demand CD
• Reliably Communicating and Acting on Critical Test Results - Book
• Communicating Critical Test Results: Safe Practice Recommendations - A Listen-on-Demand CD
• Timing is Everything: Strategies for Reducing Delays in Patient Care - Book
• Medical Team Training: Strategies for Improving Patient Care and Communication - Book
• Patient Safety on the Line: Using Technology to Aid Effective Communication Among Caregivers - DVD/Web-based training
• The Joint Commission Guide to Improving Staff Communication - Book
• The 3 A’s of Effective Communication - A Listen-on-Demand CD
• Defusing Disruptive Behavior: A Workbook for Health Care Leaders - Book
• Disruptive Physician Behavior - A Listen-on-Demand CD
• Hand-off Communication: Steps to Success - Satellite Program