Patient Safety on the Line: Using Technology to Aid Effective Communication Among Caregivers

Patient safety is literally “on the line” every time communication about a patient takes place. The multiple handoffs between care providers, the demands on staff and physician time, and the speed with which orders and test results must frequently be accomplished can all contribute to miscommunication. Fortunately, many health care organizations are embracing new technologies that enable effective and efficient communications. This program emphasizes the importance of timely and effective communication, The Joint Commission's expectations related to communication and technology, and the planning and development it takes to use communication technologies appropriately.

Objectives
As a result of this program, participants will be better able to:

• Describe the Joint Commission's National Patient Safety Goal requirements related to improving the effectiveness of communication among caregivers
• Understand root causes of poor communication among caregivers
• Discuss strategies to improve reporting of critical and urgent test results
• Determine solutions to improve the timeliness of reporting and timeliness of receipt by the responsible provider of critical test results and values
• Identify solutions for standardizing the approach to hand-off communications
• See how critical test result management can be implemented effectively

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