Featured speaker: Michael Woods, MD Author of “In a Blink: Awareness, Assessment, and Adapting to Patient Communication Needs” and "Healing Words: The Power of Apology in Medicine"
Communication is complex, and the complexity of communication in health care is magnified by the art and science of medicine and the number of people involved in the care of any one patient. Safe care is dependent upon understanding among and between the many individuals providing care. Effective communication will provide patients with huge benefits; greater health care understanding and a concomitant improvement in the safety of their care are two important benefits. But providers will greatly benefit from enhanced communication as well, because they will reconnect with the very reason they went into medicine in the first place: people. Join Dr. Michael Woods, author of “In a Blink: Awareness, Assessment, and Adapting to Patient Communication Needs” as he discusses the 3 A’s of effective communication.
Intended Audience:
- Physicians
- Chief Medical Officers
- Nurses
- Insurers
- In-House Counsel
- Safety Officers
- Risk Managers
This 90-minute audio conference will consist of 60 minutes of formal presentation followed by a 30-minute moderated Q&A session via telephone. The session will be held April 30 from 11:30 a.m. - 1:00 p.m. (CST). The fee is $249 per connection. Organizations can sign up for one telephone connection with multiple attendees participating in one conference room. Audio CD, complete with PowerPoint Handout, is available for purchase. To order online, click the Register Now button above.
To order by telephone, call Customer Service at (877) 223-6866, or complete and mail your registration form with payment to:
Joint Commission Resources
P.O. Box 75751
Chicago, IL 60675-5751