Featured Speaker: Elaine Buccellato, RN, Surveyor, The Joint Commission
This audio-conference addresses the ways that an effective performance improvement system can address current financial concerns in health care organizations. The presentation will illustrate how a performance improvement system can help to reduce costs, both by improving processes to be efficient and effective and by reducing "non-valued" costs such as failures, rework, customer dissatisfaction, and poor outcomes. It will address the difference between the "good" quality costs and the "poor" quality costs. Health care organizations need to be able to connect costs to negative outcomes and drill down for variations in processes that contribute to the negative outcomes and higher costs.
Intended Audience:
- Long Term Care Professionals
- Hospital Leadership
- Chief Nursing Officers
- Administration and Management
- Management and staff
This 90-minute audio conference will consist of 60 minutes of formal presentation followed by a 30-minute moderated Q&A session via telephone. The session will be held May 15 from (9:30 – 11:00 a.m PST) (11:30 a.m. - 1:00 p.m. CST) (12:30 – 2:00 p.m. EST). The fee is $249 per connection. Organizations can sign up for one telephone connection with multiple attendees participating in one conference room. Audio CD, complete with PowerPoint handout, is available for purchase.
To order online, click the Register Now button above. To order by telephone, call Customer Service at (877) 223-6866, or complete and mail your registration form with payment to:
Joint Commission Resources
P.O. Box 75751
Chicago, IL 60675-5751