NEW! Patient Safety on the Line: Using Technology to Aid Effective Communication Among Caregivers

Patient safety literally is “on the line” every time a clinician communicates about a patient, especially when it involves critical or urgent test results or critical values.  Multiple handoffs between care providers, distractions, demands on staff and physician time, and the speed with which orders and test results must frequently be accomplished can all contribute to delays and miscommunication. 

Fortunately, many health care organizations are starting to embrace new technology-based solutions that are enabling more effective and efficient communications and improving patient safety.  This new strategy shows how patient safety and efficient systems are two sides of the same coin. Like all innovations, however, this technology-based solution must be understood and used appropriately to be effective. 

The purpose of this program is to provide health care organizations, through expert interviews and case study presentations, with information about an important new technology-based strategy for improving efficiency and aiding communication among caregivers: critical test result management (CTRM). 

Objectives:
As a result of this program, participants will be better able to:

• Describe the Joint Commission NPSG requirements related to improving the effectiveness of communication among caregivers
• Understand root causes of poor communication among caregivers
• Discuss strategies to improve reporting of critical and urgent test results
• Determine solutions, both technical and other, to improve the timeliness of reporting and the timeliness of receipt by the responsible provider, of critical test results and values
• Identify solutions for standardizing the approach to ‘hand off’ communications
• See how critical test result management can be implemented effectively  

Available in DVD only

Price: $275