The CSR program is a subscription-based consulting and education service that provides customized services designed to support health care organizations locally in their efforts to improve the quality of care delivered in their communities. The program services over 700 healthcare organizations across the country.
Benefits of the CSR Program
Consulting and education services provided are customized based on an organization’s needs, challenges and the way they do business. The CSR program has a 96 percent overall satisfaction rate. Other benefits reported by our customers:
- 98 percent were satisfied with their CSR representative
- 97 percent reported that CSR assisted their organization in improving systems and processes that focus on patient safety
- 94 percent indicated that CSR provides value to their organization
- 96 percent indicated that participation in the CSR program helped reduce anxiety associated with survey preparation.
* Results based on the 2006 CSR Satisfaction Survey – 245 customers responded.