Featured speaker: William Swiggart, MS, LPC/MHSP, Training Director, Center for Professional Health, Vanderbilt University Medical Center
The Joint Commission requires that all hospitals have a process in place to identify and assist staff physicians with health and behavior problems. This audioconference will focus on physician disruptive behavior and one education based approach for modifying their behavior. The session will briefly cover current knowledge regarding definition, etiology, prevalance of disruptive behavior and some attention to developing an infrastructure for addressing unprofessional behavior within institutions. Using a case study scenario, Mr. Swiggart will address the components of a medical education course aimed at teaching skills around more acceptable and effective physician behavior, and the follow-up data obtained from course participants as well as lessons learned from the past two years.
Intended Audience:
- Senior Leadership
- Physician Leaders
- Nursing Manager
- Human Resource Managers
- Risk Managers
- Performance Improvement Professionals
- Administration and Management
- Patient Safety Officers
This 90-minute audio conference will consist of 60 minutes of formal presentation followed by a 30-minute moderated Q&A session via telephone. The session will be held April 18 from (9:30 – 11:00 a.m PST) (11:30 a.m. - 1:00 p.m. CST) (12:30 – 2:00 p.m. EST). The fee is $249 per connection. Organizations can sign up for one telephone connection with multiple attendees participating in one conference room. Audio CD, complete with PowerPoint handout, is available for purchase.
To order online, click the Register Now button above. To order by telephone, call Customer Service at (877) 223-6866, or complete and mail your registration form with payment to:
Joint Commission Resources
P.O. Box 75751
Chicago, IL 60675-5751