Managing Patient Flow: A Focus On Critical Processess
Managing the flow of patients through their care is essential to the prevention of patient crowding, a problem that can lead to lapses in patient safety and quality of care. The Emergency Department is particularly vulnerable to experiencing negative effects of inefficiency in the management of this process. For this reason, while Emergency Departments have little control over the volume and type of patient arrivals and most hospitals have lost the “surge capacity” that existed at one time to manage the elastic nature of emergency admissions, other opportunities for improvement do exist. Improved management of processes can ensure the wise use of limited resources and thereby reduce the risk to patients of negative outcomes from delays in the delivery of care, treatment, or services.
This web-based course will help you understand the system implications of the issues and how leadership should identify all of the processes critical to patient flow through the hospital system from the time the patient arrives, through admitting, patient assessment and treatment, and discharge. Supporting processes are included if identified by leadership as impacting patient flow, e.g. diagnostic, communication, and patient transportation procedures. Relevant measurements are selected and implemented to enable monitoring of each process and supporting process(es) by the organization leaders. These critical processes should be modified for the purposes of improving patient flow.
As a result of this program, participants will be better able to:
Describe the concept of variability
Identify the root causes of patient flow problem
Discuss risk reduction strategies related to managing patient flow
Identify the Joint Commission’s patient flow related standards
Additional Features:
Access via the internet
Six flash-based video clips for fast viewing at your desktop (approximately 60 minutes total in length)
Videos include Hospital Case Studies, Implementation Examples and Tips to Help Improvement
Self-paced - stop and start at your convenience
Transcripts of each video clip provided
Downloadable viewers guide in pdf format
Would you rather have a DVD version of this product? See DVD0501
Item Number:
WBTV0802
Price: $275.00
