Current Job Postings

Responsible for planning, organizing, managing, and budgeting for operational, communications, and inside sales support across Joint Commission Resources' ("JCR's") consulting division and its programs, including U.S. Consulting, Continuous Service Readiness ("CSR"), and International Services. This includes the consulting division management of the Customer Relationship Management ("CRM") technology and related business processes, including analysis of leads, pipeline data, and consulting statistics for all consulting programs. Leads the consulting division in interfacing with other JCR departments such as Finance, Marketing, and IT related to successful implementation of the CRM. Manages Client Service Managers, including inside sales strategy and positioning for U.S. consulting services as well as proposal development and other related business development activities. Provides overall management of the consulting contract process, consulting communications (e.g. web site content for consulting), and consulting report production processes. Requirements: The level of knowledge and experience equivalent to that ordinarily acquired through completion of a Master's degree in health care management, business administration, or a related field. Five to seven years of progressively more responsible management experience, including experience in health care consulting and consulting operations (e.g. working knowledge of Customer Relationship Management systems). The managerial ability to plan, budget, organize, and direct consulting support operations, including the proposal and contracting processes, inside sales, report editing, marketing liaison, and web site communications. The analytical ability to develop policies, procedures, and plans, as well as to administer a corporate budget. Analytical ability to assess lead, pipeline, and sales data and make recommendations related to marketing, business development, and sales strategies. Excellent written and verbal communication skills to effectively present information and ideas in presentations, proposals, position papers, etc. Ability to work independently, including strong computer skills and familiarity with word processing, graphic presentations, e-mail communications, and spreadsheet development. Reliability and dependability in meeting deadlines and project management responsibilities. Approximately 5-10% travel required, such as in participating in trade shows or other venues for marketing of JCR consulting services. Qualified candidates may submit resumes to mailto:jcrjobs@jcrinc.com

Serves as the Regional Director in managing the provision of on-site consultation, education, and technical assistance to US health care organizations to assist in improving patient care, quality, and safety. In collaboration with the Executive Director, US & CSR Consulting Services, is accountable for the development and implementation of business strategies to assure consulting revenue target and contribution margin is achieved within the region. Manages and directs consultants and sales activities in the United States. Works collaboratively with the Executive Directors of US & CSR Consulting, Solutions Consulting and Marketing to develop and implement business development strategies resulting in the growth and retention of Joint Commission Resources ("JCR") customers. Possesses knowledge of public policy initiatives and competition within region and nationally. Serves as the key JCR representative to state hospital associations and other professional organizations. Maintains CSR brand identity. Maintains awareness of governmental, political, professional and health care industry trends/issues, particularly at the local and state levels. Requirements: Physician: degree of Doctor of Medicine (MD) or Doctor of Osteopathy (DO), Board Eligible or Board Certified at time of hire. Nurse: graduate of an approved school of nursing and a Master's degree in an appropriate discipline. Administrator: Master's degree in a health-related field. Pharmacist: Doctor of Pharmacy degree (Pharm.D.) or equivalent. Engineer: Healthcare Environment of Care experience with master's degree. Other health care practitioner: advanced degree (Master's or Doctor's) in their related field. Current professional licensure in related disciplines is required (when required by law) at time of hire. No history of disciplinary action(s) relative to current or previous professional license, provided such adverse action did not result solely from an individual's health status. Ten or more years of recent experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or demonstrated consulting experience. Extensive knowledge of and experience in health care operations, clinical practice, use of performance improvement methods to assess organizational performance, and current research and trends relative to health care practices. Experience in an accredited health care organization is preferred. Knowledge of the Joint Commission standards, survey processes, and methodologies, (e.g., Tracer, Sustainable Improvement, Performance Improvement, Robust Process Improvement, Root Cause Analysis, Failure Mode and Effects Analysis) required. A keen business acumen and ability to effectively develop business, as evidenced by a proven track record of new and existing client growth. Ability to effectively influence and collaborate with stakeholders of all levels (frontline to C-Suite) within client organizations and manage consultants in an effort to achieve financial, operational and quality of service expectations. Willingness and ability to travel on a continual basis and to adapt to varying situations. Computer literacy in word processing, spreadsheets, database, and presentation software required. Ability to use the internet and web-based tools and resources such as Client Relationship Management and Consultant Knowledge Center required. Ability to lift 25 pounds, climb stairs and ladders, and work in settings in which infectious diseases are present. Qualified candidates submit resumes to mailto:jcrjobs@jcrinc.com

Administers and directs programs and activities that support the growth of Joint Commission International ("JCI") in Middle East.  Works with the Managing Director to plan and implement strategies to integrate JCI into the health communities of the Area of Operation related to patient safety and health care quality. Assist with logistical support to consultant and surveyor staff when traveling in the Area of Operations (Area of Operations at the time of establishment of the position: Middle East, Northern Africa, Southwest Asia, and the South Asian subcontinent). Requirements: The level of knowledge and experience equivalent to that ordinarily acquired through the completion of a Doctoral degree in a clinical or related discipline (MBBS or similar medical degree is considered equivalent). Five or more years as a healthcare professional, providing patient care services. Five or more years of international experience in health care organizations, NGO's, and/or not-for-profit agencies with a similar mission to JCI. Hands-on experience with one of JCI's accreditation programs in a responsible capacity. Expertise as an international program manager and educator. Mature interpersonal skills with strong English written and verbal communication skills. Excellent relationship-building and business development skills. Ability to work independently, including strong computer skills and familiarity with work processing, graphic presentations, e-mail communications, and spreadsheet - work plan development. Reliability and dependability in meeting deadlines and project management. Results oriented with keen technical, analytical, and problem-solving skills. Reading and speaking fluency in Arabic highly desirable. Residence in or within commuting distance of the City of Dubai, United Arab Emirates (can be established after the job is taken). Possession of a valid passport and ability to obtain visas to travel to the United States as well as to countries within the Area of Operations is required. Travel to countries within the Area of Operations as assigned by the Managing Director for purpose of goals consistent with JCI's corporate plan for the Area of Operations.  As many as three trips a month may be required. Travel to the U.S. once a year or more often, as required, to attend corporate meetings and continuing education. Light to moderate physical exertion may be required, such as establishing and taking down exhibit booths at professional meetings, transporting brochures and other educational materials, etc. Qualified candidates may submit resumes to mailto:jcrjobs@jcrinc.com

Provides direction and leadership to work groups, task forces and committees participating in the development and re-development of accreditation standards. Manages the process for the interpretation of standards for all international accreditation and certification programs. Serves as faculty for surveyor and consultant training on standards and for field education programs. Represents Joint Commission International ("JCI") in relationships with domestic and international accreditation bodies, and government agencies. Serves as technical and content support for the International Accreditation and Certification Program, staff and JCR Board committees. Requirements: Master's degree in management or a clinical field; healthcare professional with either a clinical or administrative background required. Five to seven years of healthcare administrative experience with demonstrated management progression. Three or more years of demonstrated progressive expertise in the management of committees, work groups, etc., and in the development of intellectual property. Knowledge of both The Joint Commission and JCI initiatives (e.g. ORYX performance measurement, patient safety and adverse event reporting, and public policy white papers) as well as Joint Commission Resources ("JCR") products and services. Experience participating in the development, revision and interpretation of national or international standards and/or the development, revision and application of national and international standards outside of the United States such as for the World Health Organization ("WHO") and governmental agencies, preferred. Experience in the development and implementation of national or international patient safety goals and patient safety strategies and solutions. Strong ability to work collaboratively and effectively with expert panels, JCI Regional Advisory Councils, the WHO Collaborating Center for Patient Safety Solutions, and other international consensus building bodies in healthcare. Strong team player with established track record. Excellent oral, written, communication skills, cultural sensitivity, interpersonal, relationship-building and business development skills. Expertise as a consultant and educator in many different settings and cultures. Ability to work independently, including strong computer skills and proficiency with word processing, graphic presentations, power point presentations, email communications, and spreadsheet development. Reliability and dependability in meeting deadlines and project management. Knowledge and experience in healthcare operations, reading and speaking fluency in one or more regional languages is highly desirable. Prior management experience at a senior level. Approximately 15-25% travel for special projects, standards development work and speaking engagements. Qualified candidates may contact mailto:jfjobs@jointcommission.org

Conducts on-site visits to organizations and provides training and guidance on standards compliance, organizational improvement and accreditation related issues. Coordinates educational workshops and telephone/web conferences designed exclusively for CSR participants. Pursues and generates additional business for JCR follow-up services. Requirements: Level of knowledge and experience equivalent to that ordinarily acquired through completion of a Master's degree in health care preferred or related field with seven to 10 years management experience in hospitals or health care systems. RN preferred. Excellent interpersonal and communication skills for professional involvement in leadership roles, teaching and speaking engagements, consulting, or relevant publications. Extensive knowledge of current Joint Commission standards, performance improvement, and survey process. Computer proficient. 90 percent travel within the state. Qualified candidates may submit resumes to mailto:jcrjobs@jcrinc.com

Responsible for the strategic development and growth of environment of care consulting and "learning" services in collaboration with the Executive Director, Consulting Services and other appropriate leaders at Joint Commission Resources ("JCR") and Joint Commission International ("JCI"). Ensures that the business focus and delivery adheres to the mission of JCR and ultimately enhances the global reputation of JCR. Requirements: The level of knowledge and experience equivalent to that ordinarily acquired through the completion of a Master's degree in engineering or related field. PE preferred. Seven or more years of plant management experience with demonstrated management progression. Experience in facilities over 750,000 GSF preferred. Extensive knowledge in NFPA, related fire safety code, and OSHA required. Demonstrated practical and theoretical expertise in patient safety services. Expertise as a consultant and educator. Ability to work independently, including strong computer skills and familiarity with word processing, graphic presentations, e-mail communications, and spreadsheet development. Reliability and dependability in meeting deadlines and project management. Knowledge and experience in health care operations and previous consulting experience highly desirable. Prior management experience at a senior level. Qualified candidates may submit resumes to mailto:jcrjobs@jcrinc.com

Consultant (Intermittent, Part Time, Full Time) - JCR  

Consultant (Intermittent, Part Time, Full Time) - JCR body Provides on-site consultation, education, and technical assistance to U.S. and international healthcare organizations to assist organizations in improving patient care. Works with JCR Central Office staff to generate leads, develop proposals, and pursue consultation and custom education engagements. Maintains current knowledge of health care trends and proven solutions for improving patient care. Proactively maintains knowledge of professional discipline specific trends and readily shares information with colleagues.  Requirements: The level of knowledge and experience equivalent to that ordinarily acquired through completion of a master's degree in health care or a related field. Seeking RN's, PharmD's and engineers. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior healthcare management or quality/performance improvement. RN's must have current knowledge of infection prevention, control and healthcare epidemiology, and certification in infection prevention and control. Experience in a health care consulting role is highly desirable. Comprehensive knowledge of Joint Commission and/or JCI standards and survey process required, and current and relevant knowledge of healthcare issues and strategies. Excellent communication, and computer literacy required. Approximately seventy-five (75%) percent travel required. Ability to adapt to diverse cultures and sometimes challenging travel conditions. Fluency in Spanish, French, German Portuguese or Arabic preferred. Must be able to lift 25 pounds, climb stairs and ladders and be able to travel 100% of work time.  Qualified candidates may submit resumes to mailto:jcrjobs@jcrinc.com

Works as senior software developer/analyst under the technical direction of the Software Architect. Has the ability to work on all phases of a software project including analysis, detailed design, prototyping, coding, quality assurance and testing. Works closely with Product Managers and/or Associate Directors to gather and document the business and system requirements and is responsible for contributing to the design, development, testing, and ongoing support phases of the life cycle. Researches, evaluates and recommends technical approaches for both domestic and international enterprise-level software projects. Provides expertise regarding integration of applications and data. Requirements: Bachelor's degree in Computer Science, Engineering or related field. Master's Degree is preferred. Five to seven years of information technology and software development experience, with three to five years experience in developing web-based applications. Experience in design and implementation of enterprise-level software a plus. Basic project management experience with skills in work estimation, project analysis, and teamwork. The ability to resolve highly technical problems and coordinate activities with Software Architect and other developers. Ensures all deadlines are met and keeps management informed of the status of projects. Advanced understanding of web technology and deployment of systems over the Internet. Web-based development experience using Visual Studio, C#, ASP.Net, XML, JavaScript, COM, SQL and HTML is required. Exhibits strong problem solving skills and resourcefulness. Uses expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner. Ability to develop detailed requirements specifications, system documentation, workflow procedures, and data modeling documentation. Excellent organizational, analytical and operational skills. After hours support for system implementation and projects is sometimes required. Qualified candidates may contact mailto:jfjobs@jointcommission.org