Putting the Care in Health Care
Improving the Patient Experience
2009. 144 pages. ISBN: 978-1-59940-301-4
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Showing patients how much you care goes miles in obtaining patient trust and respect, and in helping patients respond well to treatment. Little things, like taking 15 minutes to have a conversation with the patient, offering comforting amenities in the office, or returning phone calls promptly will let patients know their health and well-being are a priority.
With a foreword by Beverley Johnson, president and chief executive officer of the Institute for Family-Centered Care, this publication will teach physicians and medical staff the benefits of caring and offer suggestions on small things that can be done to gain patient’s trust and provide a more comfortable medical environment. The voice of the patient is also heard, shining a light on what patients really care about and how caregivers can address those needs. Case studies show what other successful organizations are doing to “put the care in health care.”
“Patients and their families deserve loving and personal care. Too often proposals for health care reform treat sick people as objects or mere statistics. [This book] reminds us of the moral imperative to assure that reformed health care must be compassionate care.” –Clif Cleaveland, M.D.
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Item Number:
PCHC09
Price: $75.00
