The Joint Commission Guide to Improving Staff Communication, Second Edition
2009. 152 pages. ISBN: 978-1-59940-315-1
Click here to view the table of contents and sample pages.
Safe and effective care of patients depend on consistent and flawless communication between caregivers. Creating a workplace environment where staff is working toward the same essential goals and strategies is the key to bring about effective communication in all areas. Organization leaders should plan, support, and implement key systems that are critical to providing effective communication systems that will influence the performance of an organization and its communication needs.
The Joint Commission Guide to Improving Staff Communication, Second Edition continues the discussion of the key role communication plays in improving care processes to prevent errors. It also illustrates how an organization can improve communications to reduce day-to-day errors and risks associated with patient care, and it also addresses areas of communication failures by offering practical strategies to help staff do the following:
- Focus on the organization's mission, goals, and procedures by implementing helpful communication tools and techniques, thus having a direct impact on patient care
- Create or improve existing communication plans that illustrate the potential for reducing day-to-day errors and risks associated with patient care
- Find solutions and resolutions to conflicts in communicating by using practical methods and scenarios
- Create a workplace culture designed for better coordination of actions and activities associated with patient care
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