The CSR program is a subscription-based consulting and education service that provides customized services designed to support health care organizations locally in their efforts to improve the quality of care delivered in their communities. The program services over 750 health care organizations across the country.
CSR Program Impact
According to our members, the CSR program is a great value, and:
· Provides objective insight about the organization's performance in meeting current accreditation standards
· Develops strategies for improving and maintaining readiness for the unannounced site survey
· Enables staff members throughout the organization to begin viewing accreditation standards not as a requirement, but rather an opportunity to continuously improve patient care every day
· Engages senior leadership and increases their awareness and understanding of the Joint Commission standards
· Creates cross fertilization of ideas that results in meaningful solutions
· Provides a dedicated consultant working closely in understanding the organization's needs
Benefits of the CSR Program
Consulting and education services provided are customized based on an organization’s needs, challenges and the way they do business. The CSR program has a 100 percent overall satisfaction rate. Other benefits reported by our customers:
· 99 percent reported that CSR assisted their organization in improving systems and processes that focus on patient safety.
· 99 percent indicated that participation in the CSR program has increased staff preparedness for the accreditation process.
· 99 percent indicated that CSR provides value to their organization.
· 99 percent would recommend CSR to a colleague.
*Results based on the 2009 CSR Satisfaction Survey – 232 customers responded.