These items supplement printed materials in Online Extras for Managing Patient Flow in Hospitals: Strategies and Solutions, Second Edition. Follow the links below to gain more valuable information related to this topic.

ADDITIONAL RESOURCES

Northwest Community Hospital (Chapter 8)

• Peak Census Plan
  A sample hospitalwide Peak Census Plan is shown (as cited on page 141).
  
  
• Peak Census Plan Checklist
  A sample Peak Census Plan Checklist is shown (as cited on page 141).
  
  
• Reducing Bed Turnover Delays
  The housekeeping task force’s July 2009 drill-down study is shown (as cited on page 145).
  
  
• Housekeeping Process Flow for PM Shift
  The housekeeping task force created this protocol to delineate housekeeping responsibilities and procedures (as cited on page 146).
  
  

ARTICLES

• Case Study: Reducing overcrowding in the ED with the full capacity protocol
  Joint Commission Resources: Case Study: Reducing overcrowding in the ED with the full capacity protocol (Joint Commission Benchmark 11:3-4, Jul./Aug. 2009 (cited as reference 15 in Chapter 1. The Problem of Patient Flow).
  
  
• Enhancing work flow to reduce crowding
  Case studies illustrate health systems' use of strategies, including demand forecasting, flow redesign, and capacity management, to improve work flow and reduce crowding (Siegel B., Wilson M.J., Sickler D.: Enhancing work flow to reduce crowding. Jt Comm J Qual Patient Saf 33(11 suppl.):57-67, Nov. 2007).
  
  
• No waiting: A simple prescription that could dramatically improve hospitals–and American health care
  This article reports how Eugene Litvak’s work with Cincinnati Children’s Hospital to streamline the flow of patients boosted capacity by the equivalent of a $100 million, 100-bed expansion and yielded even more income from treating patients (Allen S.: No waiting: A simple prescription that could dramatically improve hospitals and American health care. Boston Globe, Aug. 30, 2009).

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