JCR Releases Book, Civil
Leadership: The Final Step to
Achieving Safety, Quality, Innovation, and Profitability in Health Care

View multi-media release

(Oak Brook, Ill.—May 24, 2010) In his latest book for Joint Commission Resources (JCR), best-selling author Michael S. Woods, M.D., M.M.M., tackles the issues of disruptive and intimidating behavior among physicians, nurses and other health care providers and how such behavior negatively affects patient safety and outcomes.  “Civil Leadership: The Final Step to Achieving Safety, Quality, Innovation, and Profitability in Health Care” offers common-sense, business-savvy leadership advice to health care providers, but the lessons offered are also valuable for nonclinical staff, as well as patients.  JCR is a not-for-profit affiliate of The Joint Commission. 

Dr. Woods, a practicing surgeon, contends in the book that “we can never achieve the kind of quality and safety we should have without commitment to civility” and ties the concept of civility to better employee and customer retention, higher patient satisfaction, and lower liability risks.  The book covers topic such as:

• Relationship-based civil leadership
• The self-inflicted injuries of disruptive and uncivil behavior
• Relationship-based civil leadership as a health care business strategy
• Community, motivation and the patient
• Why civility-driven, relationship-based care is important now
• Self-Inflicted Wounds: The Seven Common Leadership Missteps® of physicians
• Standards for civility-driven behavior and professionalism

“Civil Leadership: The Final Step to Achieving Safety, Quality, Innovation, and Profitability in Health Care,” includes a foreword from “The New York Times” bestselling author Marshall Goldsmith, who calls the book “wonderful” and its focus “critical” to “today’s changing workplace.”  The book is available for $39 using order code LTTM10.  The publication is also offered in PDF format.  To order this book, call JCR Customer Service toll-free at 877.223.6866, 8 a.m. to 8 p.m. CT, weekdays, or visit www.jcrinc.com.