Online Extras for A Patient Safety Handbook for Ambulatory Care Providers
Supplemental Tools to Chapter 2 Case Study on Test Results
Medication Wallet Card
Baptist Health South Florida provides a “Health Passport” to patients to help track current medication use. It helps patients track their medication, dose, how many per day, purpose, and the date the medication was started. Smaller sections can be used to remind patients to share allergies, personal and family medical history, vaccinations, and end-of-life wishes. View the English or Spanish version.
These tools supplement the case study in the Handbook from ACCESS Community Health Network, Chicago, Illinois, on improving follow-up with patients after testing. Choose from the following scripts and tracking tools for assessing the patient lab testing experience:
- Telephone Script For Patient Phone Survey – English or Spanish Version
- Patient Phone Survey Interview Guide – English or Spanish Version
- Patient Phone Survey / Face-To-Face Interview Guide – English or Spanish Version
- Testing Practice Survey – English Version
- Testing Process Chart Audit Data Form – English Version
- Chart Audit Data Form For Critical Test Results – English Version
Source: Access Community Health Network. Tool developed and provided by John Hickner, MD, Nancy Elder, MD, Sandy Smith PhD, Mickey Eder, PhD, and Eric Chen (MSII).
Additional Case Study for Chapter 3 on Medication Data Use
The Uintah & Ouray (U&O) Health Center in Ft. Duchesne, Utah, primarily serves members of the Ute Tribe. This case study chronicles a project on narcotic misuse/abuse and diversion of narcotics by patients into the community. The clinic decreased diversion of narcotics by patients into the community, which reduced the number of narcotic overdose deaths in the community.
White Paper: Meeting the Challenge of Patient Safety in the Ambulatory Care Setting
The Medical Group Management Association has made a free white paper available on the Web to help ambulatory care providers meet the challenges of patient safety. The paper analyzes the evolution of patient safety and highlights vital management issues related to delivering quality patient care in ambulatory surgery centers and physician practices. Highlights include:
- Developing a culture of patient safety
- Patient safety in hospitals vs. ambulatory settings
- Patient safety infrastructure
- Practice administrators as the Chief Safety Officer