JOINT COMMISSION RESOURCES EDUCATION

March Audio Conference Schedule

Informed Medical Decision Making
March 6, 2009
Speakers: Michael Barry, MD, Professor, Department of Medicine, Harvard Medical School and Chief, General Medicine Unit, Massachusetts General Hospital
Join Dr. Barry as he explains the scientific evidence for multiple educational efforts: videos, web-based programs, and print materials as a means to obtain a shared decision-making model, resulting in well informed patients and providers that can determine which choice matches what is most important to patients – delivering high quality care that is both evidence-based and patient-centered.

Joint Commission Standards for Effective Communication
March 10, 2009 
Speakers:  Amy Wilson-Stronks, MPP, CPHQ, Project Director, Division of Standards and Survey Methods, Hospitals, Language, Culture Study, The Joint Commission
The Joint Commission is developing accreditation standards for hospitals that will promote, facilitate, and advance the provision of culturally competent patient-centered care.  These standards will build upon the research framework from the ongoing Hospital, Language, and Culture study. Join project lead Amy Wilson-Stronks as she outlines the challenges and opportunities when providing health care to culturally and linguistically diverse patient populations.  

Managing the Top Compliance Issues: Long Term Care
March 13, 2009
Speaker: Judith Moomjian, CPHQ, FACHE, MPA, RN, Consultant, Joint Commission Resources
This presentation will focus on the top compliance issues facing Long Term Care settings including credentialing and privileging requirements, the do-not-use standardized lists of abbreviations, ensuring competence of your practitioners, using data to assess and continuously improve staff effectiveness, medication storage and safety, and more.  Join our JCR Consultant as she provides recommendations and observed good practices from the field to help organizations improve compliance with these challenging standards.

Managing the Top Compliance Issues: Behavioral Health Care
March 20, 2009
Speakers: Carol Rogers, PhD, MN, APRN, BC Clinical Nurse Specialist, Behavioral Health Services, Advocate Good Samaritan Hospital, JCR Consultant
Our speaker will describe various tips and systematic approaches for each of these challenging standards and NPSGs based on her current observations and work with organizations that represent all levels of behavioral health care. The discussion includes both the BHC standards manual and applications of the hospital standards as well as the NPSGs, and will address such topics as treatment planning, medication reconciliation and storage issues, leadership requirements, multidisciplinary treatment plans and more.

Managing the Top Compliance Issues: Laboratory
March 27, 2009
Speaker: Marilyn Sims, MT (ASCP) Consultant, Joint Commission Resources
Join our JCR Consultant as she discusses such issues as proficiency testing services, timeliness of reporting critical test results; laboratory leadership; standardized procedures to acquire, receive, and store tissues; laboratory equipment challenges; quality control and test result records; and more. Tips and systematic approaches for each of these challenging standards will be provided.

CSR Webinar Series 1 of 3
Strategies for Managing the Top 10 Challenging Standards
March 31, 2009
Speaker: John Herringer, Associate Director, Standards Interpretation Group, The Joint Commission
The Joint Commission collects data on organizations’ compliance with its standards, National Patient Safety Goals, Universal Protocol, and Accreditation Participation Requirements to identify trends and focus education on challenging requirements. Join Mr. Herringer as he outlines the Top 10 Compliance Issues for hospitals and explores the proactive steps organizations can take to improve their performance in these areas.