General Publications Contacts
To order a Joint Commission Resources publication, software, video, or automated product, please go to the JCR Web Store or call Customer Service toll free at 877/223-6866, 8:00 a.m. to 8:00 p.m. EST, Monday through Friday.

To subscribe to a newsletter or journal, visit our JCR Web Store or call Superior Fulfillment at 800/746-6578. Customer service reps are available Monday through Friday, 7:00 a.m. – 4:30 p.m. CDT.

For information about special sales, contact Catherine Chopp Hinckley, Executive Director of Publications, chinckley@jcrinc.com or call 630/792-5457.

For information about licensing or translation rights for JCR publications, contact Catherine Chopp Hinckley, Executive Director of Publications, chinckley@jcrinc.com or call 630/792-5457.

For information about Permissions, go to Permissions or contact Permissions Editor, permissions@jcrinc.com or call 630/792-5454.

If you have questions regarding interpretation or clarification of The Joint Commission standards, please contact the The Joint Commission's Standards Interpretation Group (SIG) at http://www.jointcommission.org/Standards/OnlineQuestionForm/ or call at 630/792-5900.


Books and Other Products
For information about E-dition or Accreditation Manager Plus software, contact Joint Commission Resources Technical Support at 630/792-5420.

For information about Ambulatory Care publications, contact Helen Fry, Manager, Accreditation and Certification Products, hfry@jcrinc.com or call 630/792-5414.

For information about Behavioral Health Care publications, contact Katie Byrne, Senior Editor, kbyrne@jcrinc.com or call 630/792-5417.

For information about Critical Access Hospital publications, contact Robert Porché, Senior Editor, rporche@jcrinc.com or call 630/792-5448.

For information about Disease-Specific Care publications, contact Robert Porché, Senior Editor, rporche@jcrinc.com or call 630/792-5448.

For information about Environment of Care publications, contact Kristine Miller, Executive Editor, kmmiller@jcrinc.com or call 630/792-5447.

For information about Health Care Staffing Services publications, contact Lori Meek Schuldt, Senior Editor, lmeekschuldt@jcrinc.com or call 630/792-5443.

For information about Home Care publications, including home health, hospice, home medical equipment, and pharmacy, contact Lori Meek Schuldt, Senior Editor, lmeekschuldt@jcrinc.com or call 630/792-5443.

For information about Hospital publications, contact Janet Pimentel, Executive Editor jpimentel@jcrinc.com or call 630/792-5458.

For information about International publications, contact Paul Reis, Manager, preis@jcrinc.com or call 630/792-5456.

For information about Laboratory publications, contact Ilese Chatman, Senior Editor, ichatman@jcrinc.com or call 630/792-5431.

For information about Long Term Care publications, contact Mary Aviles, Senior Editor, maviles@jcrinc.com or call 630/792-5451.

For information about Office-Based Surgery publications, contact Ilese Chatman, Senior Editor, ichatman@jcrinc.com or call 630/792-5431.

For information about quality and patient safety publications, contact Lisa Abel, Manager, label@jcrinc.com or call 630/792-5424.


Newsletters and Journal
For login and password information for periodicals online, contact Superior Fulfillment at 800/746-6578.

For information about Environment of Care News, contact Kristine Miller, Executive Editor, ecnews@jcrinc.com or call 630/792-5447.

For information about The Joint Commission Benchmark, contact Mary Aviles, Senior Editor, maviles@jcrinc.com or call 630/792-5451.

For information about the The Joint Commission Journal on Quality and Patient Safety, contact Steven Berman, Executive Editor, jcjqps@jcrinc.com or call 630/792-5453.

For information about The Joint Commission Perspectives, contact Janet Pimentel, Executive Editor jpimentel@jcrinc.com or call 630/792-5458.

For information about The Joint Commission: The Source, contact Jim Parker, Senior Editor, thesource@jcrinc.com or call 630/792-5459.

For information about The Joint Commission Perspectives on Patient Safety, contact Jim Parker, Senior Editor, patientsafety@jcrinc.com or call 630/792-5459.