Frequently Asked Questions
Q How can I order The Joint Commission Perspectives?
A To order Joint Commission Perspectives, call Customer Service for Periodicals at 800/746-6578, or click here to order online.
Q Can I place my order through a subscription agent?
A Yes, we welcome orders through agencies. For more information please Customer Service for Periodicals at 800/746-6578.
Q Who within my organization should subscribe to The Joint Commission Perspectives?
A The Joint Commission Perspectives is a practical newsletter for quality improvement and risk management staff, administrators, and clinical managers in all accredited organizations. It targets staff responsible for accreditation-related activities and performance improvement, nurse leaders, and physician leaders, as well as health care consultants.
Q What topics does The Joint Commission Perspectives cover?
A Perspectives is the official news source of The Joint Commission. It provides the what, when, and how of Joint Commission standards and requirements to help organizations stay up-to-date on Joint Commission initiatives and maintain continuous compliance. Regular sections and features update organizations on standards, survey process, policy changes, patient safety, and error reduction, and other new and evolving initiatives and policies requiring the attention and action of accredited organizations. Please read About Perspectives above.
Q How often does The Joint Commission Perspectives publish?
A The Joint Commission Perspectives is published 12 times a year by Joint Commission Resources.
Q How much content is archived online?
Archives date to January 2000. You can access the archives here.
Q Who has access to the online newsletter?
A Only paid subscribers have access to the archives. Occasionally, when Perspectives publishes a Special Issue on a topic of increased significance to all health care organizations, access to the online newsletter will be extended to all customers.
Q Can I purchase the electronic product by itself?
A Yes. An online-only subscription is now available.
Q How will I know when each issue of the online Perspectives is available?
A The online version of Perspectives becomes available on the Perspectives Web site the same day the print version is mailed—at about the beginning of the month of the issue date. (For example, an October issue is available in early October). Organizations that provide their e-mail address will receive an e-mail notification of the issue's availability as well as news blasts about important Joint Commission news before it appears in Perspectives. To provide your e-mail address for these notifications, go to the JCR Web site, click on "Sign up/Free Resources," and fill and submit the requested information.
Q Will I receive a password?
A No, you will receive a confirmation email once your order is processed with a subscription number and directions to register on www.IngentaConnect.com and claim your online access. You will also find directions on how to register here. Please note that you are the only one licensed to use this password.
Q Once my paid subscription expires will I still have access to the online newsletter? If so, for how long?
A Your print and online subscriptions expire at the same time.
Q How can I get a sample issue?
A Call Customer Service for Periodicals at 800/746-6578 to request a free sample of the latest issue of The Joint Commission Perspectives, or click here.
Q How can I purchase a past issue?
A Call Customer Service for Periodicals at 800/746-6578 to order a past issue of The Joint Commission Perspectives. Single issues are $25 each.
Q Can I make copies of an issue or an article?
A Yes, with permission. Please be aware that a fee might apply under certain circumstances. To request permission, contact the Permissions Editor at 630/792-5454 or at permissions@jcrinc.com.
Q Do accredited organizations receive complimentary subscriptions to The Joint Commission Perspectives?
A Yes, Perspectives is now available to Joint Commission accredited and certified organizations via their Joint Commission Connect extranet sites. Simply click on the Joint Commission Perspectives link under “Accreditation Tools”. The complimentary subscriptions for these organizations will no longer be accessible on the Ingenta web site as of March 31, 2011. If you cannot access your complimentary copy on your extranet, contact your Account Executive at The Joint Commission.
Q Can I change who receives our organization’s complimentary subscription of The Joint Commission Perspectives?
A Because The Joint Commission Perspectives is the official news source of The Joint Commission, it is The Joint Commission policy that the complimentary subscription must go the organization’s administrator or CEO, and the medical staff director. This cannot be changed. To notify The Joint Commission of changes to your accredited organization's name, address, ownership, or officer's name, please fill out and submit an Organization Update Form located on the Joint Commission Web site at Organization Update Form (for all orgs except Laboratory) and Organization Update Form (for Laboratory only) and submit this to your account representative in Accreditation Operations. This information will then be updated for purposes of the complimentary subscription to The Joint Commission Perspectives.
Q How can I find past articles on a specific topic?
A Click here to view past topics of The Joint Commission Perspectives.
Q How can I purchase reprints?
A For reprints of an article or whole issue where the number of copies desired is 100 or more, fill out the Reprints Form. For smaller quantities use the Permissions Form. Articles and whole issues are also available at IngentaConnect for individual purchase.
Q How can I renew my subscription?
A For questions about subscribing or renewing your subscription, please contact Customer Service for Periodicals at 800/746-6578 or fulfill@superfill.com.
Q How do I notify you of my change of address?
A To change your address for your paid subscription, please contact Customer Service for Periodicals at 800/746-6578 or fulfill@superfill.com, and have your subscriber number from your mailing label ready.