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JCR products and services are based on U.S. standards and regulations

Our Team

JCR has an engaged team of health care experts who work diligently to provide practical, patient-centric solutions for customers. From our officers and management to our consultants and board of directors, our skilled experts are dedicated to the continued improvement of patient safety practices. It’s all about collaboration.


Paula Wilson

President and Chief Executive Officer
Ms. Wilson has more than 30 years of experience in the health care industry and is the president and chief executive officer of Joint Commission Resources (JCR) and its international division, Joint Commission International (JCI).

Jean Courtney

Vice President, Operations and Sales
Ms. Courtney has more than 25 years of health care financial and operational management experience and currently serves as Vice President, Operations and Sales, for Joint Commission Resources and Joint Commission International.

Marwa J. Zohdy

Vice President, Global Consulting Services
Dr. Zohdy is Vice President of Global Consulting Services and is responsible for all aspects of JCR and JCI consulting, helping health care organizations in the U.S. and in more than 100 countries to achieve excellence in quality and patient safety.

Board of Directors

The JCR Board of Directors is comprised of a skilled group of health care experts and business executives who work to ensure the success of JCR, today and in the years to come.

  • J. Thornton Kirby, FACHE, Chair

    President and CEO
    South Carolina Hospital Association
    Columbia, South Carolina | USA
  • Tamra Minnier, RN, MSN, FACHE, Vice Chair

    Chief Quality Officer
    University of Pittsburgh Medical Center
    Pittsburgh, Pennsylvania | USA
  • Clarion E. Johnson, MD, Immediate Past Chair

    Fairfax, Virginia | USA

JCR Management Staff


Catherine Chopp Hinckley

Executive Director, Publications and Education
Dr. Hinckley is responsible for the strategy and direction for all books, accreditation manuals, periodicals, ebooks, and the accreditation resource center online portal published by JCR as well as those by The Joint Commission and Joint Commission International.

Michelle McDonald

Executive Director, Government Regulations and Advisory Services
Ms. McDonald oversees the CMS practice area and government advisory services as well as provides guidance, education and technical assistance in the provision of CMS content, federal laws, regulations, guidelines, federal surveillance protocols and standards governing the operation of health care facilities.

Kathy J. Eichner

Principal Consultant
Quality Improvement, Continuous Service Readiness, Joint Commission-Certified Yellow Belt

Rosanne Passeri Farrell

Principal Consultant

Beth Glassford

Principal Consultant