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Cancellations, Substitutions & Transfers

Education Events

30 days or more prior to the program:

Alternates: If you find that you cannot attend and have an alternate to send, please contact customer service via e-mail at JCRCustomerService@pbd.com.  Please include the program name, date, order #, the alternate’s full name, title, credentials, address, phone and e-mail address.

Cancellations:If you need to cancel altogether, your registration fee, less a $100 processing fee, is refundable, if written notice of cancellation is received via e-mail to JCRCustomerService@pbd.com 30 days or more prior to the program date. Please include the attendee name, program name, date and order #.

Less than 30 days prior to the program:

Any alternate or cancellation information should be e-mailed to rraudys@jcrinc.com.  Please include the registrant’s name, program name, date and order #.  If you have an alternate to send, please also provide the alternate’s full name, title, credentials, address, phone and e-mail address.  Refunds will not be issued for cancellations received less than 30 days prior to the program or any no-shows. 

 

Joint Commission Resources reserves the right to cancel or reschedule a program due to an insufficient number of registrants or other unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our website or by calling JCR Customer Service at 877-223-6866. Discounts cannot be combined.  Neither Joint Commission Resources nor The Joint Commission is responsible for a registrant's travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled. Participants should also be aware that most airline tickets, including nonrefundable or discounted tickets, can be reissued within one year from the date the original ticket was issued.

Joint Commission Resources reserves the right to cancel or reschedule a program due to an insufficient number of registrants or other unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our website or by calling JCR Customer Service at 877.223.6866. 

Neither Joint Commission Resources nor the The Joint Commission is responsible for a registrant's travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled. Participants should also be aware that most airline tickets, including nonrefundable or discounted tickets, can be reissued within one year from the date the original ticket was issued.

Americans with Disabilities Act

If you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please call 630.792.5425 or write to:

The Department of Publication and Education
Joint Commission Resources
1515 W. 22nd Street, Suite 1300W
Oak Brook IL 60523

Conflict of Interest

Joint Commission Resources maintains control over all continuing education content provided to ensure content integrity and minimize educational bias. All education planners, faculty, content reviewers, authors, and others involved with continuing education activities disclose influencing relationships, or lack thereof, including financial or commercial interests. The Joint Commission ensures the accuracy and consistency of the application of accreditation criteria to ensure appropriateness of relationships and affiliations that may impact educational content.

Program Agendas and Faculty

Agendas are subject to change because we are always striving to improve the quality of your educational experience. Joint Commission Resources may substitute faculty with comparable expertise on rare occasions necessitated by illness, scheduling conflicts, and so forth.