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JCR products and services are based on U.S. standards and regulations

Return Policy

Returns should be made by following the instructions on the back of the packing list enclosed with your shipment. All returned publications should be sent to:

Returns
Joint Commission Resources
1650 Bluegrass Lakes Parkway
Alpharetta, GA, 30004
  • Products must be unmarked and in resalable condition for credit.
  • A Joint Commission Resources packing list must accompany all returned products.
  • Shipping charges will not be credited.
  • Software products may not be returned.

Products damaged in shipment will be replaced free of charge if notification is received within 30 days of product receipt (please contact the Joint Commission Resources Customer Service Center at 877.223.6866 (8 am-8 pm EST) or +1 770 238 0454 outside the U.S. (UTC - 5). If notification is received after 30 days, customers will not be eligible for a refund or replacement copy.