Project RED Success Story
Labette Health saw its first and second quarter 2011 overall heart failure core measures go from 27% and 36% to 70% and 63% for the third and fourth quarters 2011.
It also saw corresponding significant improvement on multiple inpatient tracking measures from HCAHPS, including ratings on communication about medication side effects improving from 41% to 82%; explanation of medicines improving from 70% to 83%; and overall patient satisfaction from 63% to 74% (year over year comparison).
A community hospital of 100 beds, Labette was having difficulty with its performance on core measures. As a small hospital with an average census of 30, administrators decided to work with JCR to implement Project RED across the hospital.
According to project director Charlene Stroup, RN, “[the team] really worked very hard to see everyone with heart failure goes home with proper instructions and understands them… the discharge advocate going back and helping [patients] with the education really helped a lot.” The calls to patients have impressed the staff with the need to follow-up with patients to reinforce their discharge instructions.