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New York City Health and Hospitals Corporation

Project RED Success Story

New York City Health and Hospitals Corporation (HHC) successfully engaged its 11 member hospitals in a system-wide implementation of Project RED. Between August 2011 and August 2012, six of 11 hospitals saw an average improvement in CHF readmissions of 5.9%.

HHC’s approach started at the most senior level of the system with a call for each member hospital to identify a senior executive as the project advocate for that hospital. This person recruited a team and, with JCR’s help, led the implementation of Project RED using the Project RED implementation guide.

Among the lessons learned were:

  • Importance of the pharmacist’s role
  • Need to engage with the home health agency to learn specific challenges faced by patients
  • Importance of the social worker’s role
  • Need for regular cardiology consult

Based on this initial success, HHC is expanding the program to cover additional diagnoses.