Events FAQs

Registration is nontransferable between JCR education programs due to variability in program sponsors.

Alternates:

If you find that you cannot attend and have an alternate to send, please contact customer service via email at the below mailbox. Please include the program name, date, order number, the alternate’s full name, title, credentials, address, phone, and email address.

Cancellations – 30 days or more prior to the program:

If you need to cancel altogether, your registration fee, less a $100 processing fee, is refundable, if written notice of cancellation is received via email to JCR Customer Service 30 days or more prior to the program date. Please include the attendee name, program name, date, and order number.

Attendee Cancellations – less than 30 days prior to the event:

If you need to cancel your attendance at a live event less than 30 days prior, you may send an alternate attendee. Please include the registrant’s name, program name, date, and order number as well as the alternate attendee’s full name, title, credentials, address, phone, and email address to the below mailbox. Refunds will not be issued for cancellations received less than 30 days prior to the program or any no-shows. 

Read the JCR cancellations, substitutions, and transfers policy

Joint Commission Resources requires payment for all services. For your convenience, during checkout on the webstore you can save your order as a sales quote in order to initiate a check payment. Once payment is received, the purchaser will receive a receipt via email and each attendee will receive an email with registration details.

All CEs are issued through The Learning Management System hosted on the Wellness Network.

If you attended a face to face conference or seminar, instructions on how to login to The Learning Management System were given within the program materials and emailed after the event to the email address confirmed onsite.

How to access:

  • Go to The Learning Management System on the Wellness Network
  • Your username is: your email address (all lower case)
  • Your initial password is: your email address (all lower case)

Visit The Learning Management System

If you need help with accessing your programs or using this site, please call our technical support at 1.877.223.6866 (dial option 2) between 8:30 a.m. and 5:00 p.m. Central Time, Monday through Friday, or email us at the below mailbox.

If you need help with accessing your programs or using this site, please call our technical support at 1.877.223.6866 (dial option 2) between 8:30 a.m. and 5:00 p.m. Central Time, Monday through Friday, or email us at the below mailbox.

If you are having trouble printing your certificate, please call our technical support at 1.877.223.6866 (dial option 2) between 8:30 a.m. and 5:00 p.m. Central Time, Monday through Friday, or email us at the below mailbox.