General FAQs

No. You must fax in your order with your tax exempt certificate, unless the certificate is already saved in the system, in which case, you can order by phone.

For assistance, please contact Customer Service at 877.223.6866 (dial option 1) from 8:00 a.m. - 5:00 p.m. ET, Monday through Friday.

Although JCR is affiliated with The Joint Commission®, the two organizations are run separately to preserve the integrity and independence of The Joint Commission’s accreditation decision-making authority. The Joint Commission does not provide JCR with any information that is not publicly available about accredited organizations, and JCR provides services independently and confidentially, disclosing no information about its clients to The Joint Commission or others.

Yes! PayPal can be used in many countries. For a list of countries supported by PayPal, visit PayPal below. If you don’t see your specific country listed, create a Proforma invoice and pay via a wire transfer.

Visit PayPal to see supported countries

Note: Different services are available in different countries. For specific information regarding services available in each country visit PayPal below.

Visit PayPal to see services available in each country

Yes. Please visit the below website to find the sales tax collected in your state.

Visit usa.gov for sales tax information

If your organization is exempt from sales tax, please place your order by phone at 877.223.6866 (dial option 1) and be prepared to fax in your tax exempt certificate.

Joint Commission Resources has a quality guarantee policy. If you are not fully satisfied, you may return your purchase for a refund within 30 days of purchase.

All returns should be sent to:

JCR Returns Department
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004

Products must be unmarked and in resalable condition for credit. A Joint Commission Resources packing list must accompany all returned products. Shipping and handling charges will not be credited.

Products damaged in shipment will be replaced free of charge if notification is received within 30 days of product receipt. If notification is received after 30 days, customer will not be eligible for a refund or replacement.

Read the Returns Policy

NOTE: Digital products, including software, MP4 files, e-books, and periodicals may not be returned.

Questions about your order? Call the Customer Service Center at 877.223.6866.

You can create an order online and generate a proforma invoice/sales quote to mail in with your payment. This will ensure that the correct shipping and tax fees are applied to your order and eliminate delays in order processing. To create a proforma invoice/sales quote, please:

  1. Register on the store.
  2. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  3. Enter your billing and shipping details. Select "Continue."
  4. On the bottom right, there is a section titled "Create Proforma Invoice" – Click button "Proforma Invoice."
  5. Within five minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

If you have further questions please contact Customer Service at 877.223.6866 (dial option 1) from 8:00 a.m. - 5:00 p.m. ET, Monday through Friday, or at the below mailbox.

There are four ways to order from Joint Commission Resources:

Online:

U.S. online orders at www.jcrinc.com:

Products and services

International online orders at www.jointcommissioninternational.org

Visit Joint Commission International

Mail:

Send order details with payment to:
JCR PBD Receivables
P.O. Box 734507
Chicago, IL 60673-4507

Fax:

Credit card customers may fax orders to 888.205.2380.

Phone:

To place your credit card order by phone, call our Customer Service Center toll free at 877.223.6866 (dial option 1) from 8:00 a.m. - 5:00 p.m. ET, Monday through Friday.

All Joint Commission Resource products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment.

To take advantage of this option:

  1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  2. Enter your billing and shipping details. Select "Continue."
  3. The next screen will be a full summary of your order.
    1. On the bottom right, there is a section titled "Create Proforma Invoice."
    2. Click button "Proforma Invoice."
    3. Within five minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866 (dial option 1) or +1 770 238 0454 (outside the US) from 8:00 a.m. - 5:00 p.m. ET, Monday through Friday, or via email at the below mailbox to have a proforma invoice created and emailed directly to you.

To better help you select the educational products most closely aligned with your level of expertise in a specific topic area, we have provided our experience level descriptions. Throughout the webstore, you will find that most products are coded with an icon that best describes the level of material contained within the product.

Orders placed by mail, by phone, by fax, or online may be paid with a Visa, MasterCard, Discover, or American Express.

Visit our Privacy & Cookies Statement for more information

View the Privacy & Cookies Statement

Supported browsers:

Safari 5+
Chrome 29+
Firefox 16+
IE 9, 10, 11

Mobile:

Safari, Chrome, Firefox

Best browsers:

Latest Firefox, Chrome and IE 11.

To pay by check, make check payable to "Joint Commission Resources" or "JCR" and mail your check and order details to:

JCR PBD Receivables
P.O. Box 734507
Chicago, IL 60673-4507