Joint Commission Resources Publishes New Book on Patient Flow

Wednesday, May 30 2018

(OAK BROOK, Illinois, May 30, 2018) – Joint Commission Resources, Inc. has published Optimizing Patient Flow: Advanced Strategies for Managing Variability to Enhance Access, Quality and Safety, edited by Eugene Litvak, PhD, president and CEO of the Institute for Healthcare Optimization.

The new book describes techniques for maximizing patient flow and improving operations management while providing clear examples of successful implementation. Its goal is to help health care organizations reduce and manage variability, thereby increasing the reliability of systems and processes. Multiple studies have identified such reliability as necessary to improving health care quality and safety — and the bottom line. 

Hospital CEOs, physicians, patient safety advocates, clinicians, researchers, and other influential stakeholders with first-hand experience throughout the world provide step-by-step recommendations for optimizing patient flow, with proven solutions from the United States, Canada, Scotland and the United Kingdom. 

“We are excited for health care professionals to read this book, especially if their organization is experiencing overcrowding and excessive patient wait times or needs more inpatient beds or nurses,” Dr. Litvak says. “Often, these problems can be solved just by streamlining patient flow. Our book provides you with the strategies and practically proven techniques needed to make such improvements at your organization.” 

The book’s foreword is by Harvey M. Fineberg, MD, president, Gordon and Betty Moore Foundation, former president of the Institute of Medicine, and former dean of the Harvard School of Public Health and provost of Harvard University. 

The prologue,"Lewis Blackman—Lessons Learned from a Ninth Grader,” is written by Ellis “Mac” Knight, MD, senior vice president and chief medical officer, The Coker Group, with special contributor Helen Haskell, patient safety advocate and the mother of Lewis Blackman. It tells the story of Blackman, a young teen who died after patient flow problems in the hospital. 

The foreword and prologue are both available for open access

The book is a follow-up to Litvak’s earlier book with JCR, Managing Patient Flow in Hospitals: Strategies and Solutions, 2nd edition

Optimizing Patient Flow: Advanced Strategies for Managing Variability to Enhance Access, Quality and Safety is available through Joint Commission Resources.


About Joint Commission Resources
Joint Commission Resources, Inc. (JCR), a wholly controlled, nonprofit affiliate of The Joint Commission, is the official publisher and educator of The Joint Commission. JCR is an expert resource for health care organizations, providing consulting services, educational services, and publications and software, to assist in improving safety and quality and to help in meeting the accreditation standards of The Joint Commission. JCR provides consulting services independently from The Joint Commission and in a fully confidential manner. Visit for more information.

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