Benchmarking—comparing one's performance against internal or external sources—can be the cornerstone of a performance improvement initiative in a health care organization. These projects are carried out for a variety of reasons: to enhance patient outcomes, streamline patient care delivery systems, reduce costs, and comply with local, state, or national initiatives, including accreditation and health care reform requirements. For organizations to successfully accomplish these objectives, they must be able to benchmark their performance within their facilities, over time, and against other organizations.
Benchmarking in Health Care, Second Edition, provides domestic and international organizations with step-by-step instructions to successfully design and implement benchmarking projects in their facilities as part of a comprehensive performance improvement program. Help your staff to design and implement a successful benchmarking project in your organization!
Defining internal and external benchmarking
Planning and organizing a benchmarking project, including gaining leadership support and organizing a team
Choosing appropriate benchmarking partners
Identifying and using appropriate benchmarking databases
Collecting, analyzing, benchmarking and presenting data
Using benchmarking data to drive improvement
Case studies from organizations around the world that are using benchmarking projects as integral components of performance improvement initiatives
The Joint Commission and JCI international benchmarking-related standards
Standards: Performance Improvement (domestic and international)
Key Audience: Researchers, improvement directors, quality managers, risk managers, patient safety officers, nursing and other clinical leaders, medical staff leaders