Jill Hiers, MBA, MSN, RN, CJCP, CPHQ, NEA-BC
Over 40 years of experience in health care clinical practice, program development, operations and performance improvement in health care organizations
Experience in the for-profit and not-for-profit health care setting, with experience in acute hospitals and faith-based care
Ms. Jill Hiers served as Director of Regulatory Compliance in hospitals where she was involved in accreditation and certification for hospital, behavioral health, DME, and disease-specific care programs. She has led numerous successful surveys during her career.
As a Continuous Service Readiness® (CSR) consultant, Ms. Hiers brings operational expertise in systems and processes related to the delivery of quality patient care. Her focus on operational efficiency includes incorporating performance improvement and clinical safety into the solution using Lean/ Six Sigma techniques and Change Management tools.
Ms. Hiers serves as Chair of the Nursing Advisory Council for the Bachelor of Science Nursing program at Columbus State University and provides guest faculty lectures on performance improvement and the regulatory standards. She has served on the Regulatory Committee of the American Organization of Nurse Executives (AONE), President of the local affiliate of AONE and served on the board of the state affiliate of AONE.
EXPERIENCE WITH HEALTH CARE FACILITIES
Director of Regulatory Compliance
For-profit health care organizations
Not-for-Profit religiously affiliated health care organizations
Not-for-Profit community health care organizations
PROFESSIONAL AFFILIATIONS OR CERTIFICATIONS
American Organizations of Nurse Executives
Certified Joint Commission Professional (CJCP)
Certified Professional in Healthcare Quality (CPHQ), National Association of Healthcare Quality
Nurse Executive, Advanced - Board Certified (NEA-BC)
Sigma Theta Tau International, Honor Society of Nursing
Master of Business Administration, Columbus State University, Columbus, GA, USA
Bachelor of Science in Nursing, Albany State University, Albany, GA, USA