Account/Shopping Cart (0 items $0.00)
JCR products and services are based on U.S. standards and regulations
fofl11.jpg
Intermediate-Advanced

From Front Office to Front Line: Essential Issues for Health Care Leaders, Second Edition

Detailed strategies to help leaders and their organizations address critical challenges in a changing health care environment
 
December 2011. 200 pages.

$75.00 - $85.00
Product Description

Product Description

Foreword by Ross Wilson, MD
 
Governments, payers, and other stakeholders are promoting or even demanding expanded access to care, greater coordination of care, use of health information technology—and maximization of the value, efficiency, reliability, quality, and safety of care, often without increased revenue. Top experts, including David Bates (Brigham and Women's Hospital), Paul Convery (Baylor Health Care System), and Peter Pronovost and colleagues (Johns Hopkins University), survey current knowledge, describe case studies, and provide invaluable advice on urgent topics facing health care leaders.
 
Each of the seven chapters is an all-new contribution that describes an essential issue in terms of its importance and implications for the quality, patient safety, and value of care; chief findings from the literature; practical guidance and suggestions; lessons learned; and ongoing challenges. Although ongoing policy efforts regarding these essential issues vary throughout the world, the need for health care organizations to develop their own strategies to address these issues is universal.
 
From the Foreword
“This book is an excellent resource for how we should implement improvement of quality and safety. This book succeeds in addressing the pressing issues facing health care organizations and their leaders, and does so by providing clear guidance and proven solutions. In varying ways, the chapters in the book show us how to operationalize key factors in driving improvement at the level of the whole organization: Development of leadership; accurate, timely, and transparent performance measurement; proven improvement methodologies; and an organizational safety-minded culture with accountability at all levels. Each chapter provides a judicious guide to the literature and practical strategies that are immediately applicable across the variety of health care organizations.” 
—Ross Wilson, M.D., Senior Vice President, Quality and Corporate Chief Medical Officer, New York City Health & Hospital Corporation 
 
Key Topics: 
  • Balancing systems-based solutions and accountability in a safety culture 
  • Identifying and responding to patient safety problems 
  • Training physician and nursing leaders for performance improvement 
  • Engaging patients in patient safety 
  • Ensuring safe, effective, and efficient use of health information technology 
  • Improving management of chronic disease 
  • Implementing, sustaining, and spreading improvement 
Key Features: 
  • Foreword by world-renowned quality and safety expert Ross Wilson, MD 
  • Authoritative tutorials on current literature and experience and what’s next on the horizon
  • Detailed case studies of best practices 
  • Dozens of expert contributors including David Bates (Brigham and Women's Hospital), Paul Convery (Baylor Health Care System), Saul Weingart (Dana-Farber), and Peter Pronovost and colleagues (Johns Hopkins University)
Standards: Performance Improvement (PI), Leadership (LD)
 
Setting: Hospitals, health systems, ambulatory health care, behavioral health care, critical access hospitals, hospitals, and nursing care centers
 
Key Audience: 
  • Chief executive officers
  • Chief medical officers
  • Health care executives
  • Quality and safety officers
  • Clinical leaders
Pay by Check or Wire Transfer

Pay by Check or Wire Transfer

All Joint Commission Resources products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment.

To take advantage of this option:

  1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  2. Enter your billing and shipping details. Select "Continue."
  3. The next screen will be a full summary of your order.
    1. On the bottom right, there is a section titled "Create Proforma Invoice."
    2. Click the "Proforma Invoice" button. (See image below.) 
    3. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

Or contact Customer Service at 877.223.6866 (+1 770 238 0454 outside the US) or via email at jcrcustomerservice@pbd.com to have a proforma invoice created and emailed directly to you.

check_out_-_proforma_option