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From Front Office to Front Line: Essential Issues for Health Care Leaders, Second Edition

Detailed strategies to help leaders and their organizations address critical challenges in a changing health care environment
December 2011. 200 pages.
  • An individual license is intended for single users only. This ebook cannot be shared, disseminated, downloaded, or posted for widespread or public use. 
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$75.00 - $85.00
Product Description

Product Description

Foreword by Ross Wilson, MD
Governments, payers, and other stakeholders are promoting or even demanding expanded access to care, greater coordination of care, use of health information technology—and maximization of the value, efficiency, reliability, quality, and safety of care, often without increased revenue. Top experts, including David Bates (Brigham and Women's Hospital), Paul Convery (Baylor Health Care System), and Peter Pronovost and colleagues (Johns Hopkins University), survey current knowledge, describe case studies, and provide invaluable advice on urgent topics facing health care leaders.
Each of the seven chapters is an all-new contribution that describes an essential issue in terms of its importance and implications for the quality, patient safety, and value of care; chief findings from the literature; practical guidance and suggestions; lessons learned; and ongoing challenges. Although ongoing policy efforts regarding these essential issues vary throughout the world, the need for health care organizations to develop their own strategies to address these issues is universal.
From the Foreword
“This book is an excellent resource for how we should implement improvement of quality and safety. This book succeeds in addressing the pressing issues facing health care organizations and their leaders, and does so by providing clear guidance and proven solutions. In varying ways, the chapters in the book show us how to operationalize key factors in driving improvement at the level of the whole organization: Development of leadership; accurate, timely, and transparent performance measurement; proven improvement methodologies; and an organizational safety-minded culture with accountability at all levels. Each chapter provides a judicious guide to the literature and practical strategies that are immediately applicable across the variety of health care organizations.” 
—Ross Wilson, M.D., Senior Vice President, Quality and Corporate Chief Medical Officer, New York City Health & Hospital Corporation 
Key Topics: 
  • Balancing systems-based solutions and accountability in a safety culture 
  • Identifying and responding to patient safety problems 
  • Training physician and nursing leaders for performance improvement 
  • Engaging patients in patient safety 
  • Ensuring safe, effective, and efficient use of health information technology 
  • Improving management of chronic disease 
  • Implementing, sustaining, and spreading improvement 
Key Features: 
  • Foreword by world-renowned quality and safety expert Ross Wilson, MD 
  • Authoritative tutorials on current literature and experience and what’s next on the horizon
  • Detailed case studies of best practices 
  • Dozens of expert contributors including David Bates (Brigham and Women's Hospital), Paul Convery (Baylor Health Care System), Saul Weingart (Dana-Farber), and Peter Pronovost and colleagues (Johns Hopkins University)
Standards: Performance Improvement (PI), Leadership (LD)
Setting: Hospitals, health systems, ambulatory health care, behavioral health care, critical access hospitals, hospitals, and nursing care centers
Key Audience: 
  • Chief executive officers
  • Chief medical officers
  • Health care executives
  • Quality and safety officers
  • Clinical leaders
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Table of Contents

Table of Contents




Chapter 1: Balancing Systems and Individual Accountability in a Safety Culture
Gerald B. Hickson, M.D.; Ilene N. Moore, M.D., J.D.; James W. Pichert, Ph.D.; Manuel Benegas, Jr., J.D.
Chapter 2: Identifying and Responding to Patient Safety Problems 
Christine Goeschel, Sc.D., M.P.A., M.P.S., R.N.; Michael A. Rosen, Ph.D.; Lisa Lubomski, Ph.D.; David A. Thompson, D.N.Sc., M.S., R.N.; Julius Cuong Pham, M.D., Ph.D.; Peter J. Pronovost, M.D., Ph.D.; Sean Berenholtz, M.D., M.H.S.
Chapter 3: Training Physician and Nursing Leaders for Performance Improvement
Paul Convery, M.D., M.M.M.; Carl E. Couch, M.D., M.M.M.; Rosemary Luquire, R.N., Ph.D., F.A.A.N., N.E.A.-B.C.
Chapter 4: The Role of Health Information Technology in Quality and Safety
David W. Bates, M.D., M.Sc.; Gilad J. Kuperman, M.D., Ph.D.
Chapter 5: Engaging Patients in Patient Safety
Saul N. Weingart, M.D., Ph.D.
Chapter 6:  Improving Management of Chronic Disease
William G. Weppner, M.D., M.P.H., F.A.C.P.; Katie Coleman, M.S.P.H.; Robert J. Reid, M.D., Ph.D.; Eric B. Larson, M.D., M.P.H., M.A.C.P.
Chapter 7:  Implementing, Sustaining, and Spreading Quality Improvement
John Øvretveit, Ph.D., C.Psychol., C.Sci.





About the Foreword Writer

Ross Wilson, MD, was the senior vice president, Quality, and corporate chief medical officer, and then the chief transformation officer, for New York City Health & Hospitals, the largest municipal public health system in the United States. He earned his doctor of medicine from the University of Sydney Medical School. Previously, Wilson was the chairman of the strategic advisory board for the International Forum for Quality and Safety in Health Care and an international advisor to the Australian Commission for Safety and Quality in Health Care. He has been a member of the WHO World Alliance for Patient Safety Expert Advisory Group, a contributor to WHO Patient Safety Research Council, a member of the WHO International Steering Committee for Patient Safety Solutions, a member of the Asia–Pacific Regional Council for Joint Commission International, and a member of the editorial board of the British Medical Journal.