Payments submitted by check take up to 14 days to process. If you are registering for a program less than 14 days away, please pay with a credit card or your registration may not be received in time and your seat may not be reserved.
Substitutions, Transfers, and Cancellation Policy
Registration is nontransferable between JCR education programs due to variability in program sponsors. If you find that you cannot attend, you may send an alternate in your place. Please send us the alternate’s full name, title, credentials, address, phone and e-mail address. In the event of a cancellation, your registration fee, less a $100 processing fee, is refundable, if written notice of cancellation is faxed no later than 30 days prior to the program date. All alternate or cancellation information should be faxed to 630-792-4406. Refunds will not be issued for cancellations received after this date or for any no shows. JCR reserves the right to cancel or reschedule due to unforeseen circumstances.
Joint Commission Resources reserves the right to cancel or reschedule a program due to an insufficient number of registrants or other unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our website or by calling JCR Customer Service at 877-223-6866. Neither Joint Commission Resources nor The Joint Commission is responsible for a registrant's travel expenses in the event a program is cancelled. Participants should also not depend on registering on site, as some programs may be sold out; in these instances, neither Joint Commission Resources nor The Joint Commission is responsible for travel expenses. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled. Participants should also be aware that most airline tickets, including nonrefundable or discounted tickets, can be reissued within one year from the date the original ticket was issued.
Americans with Disabilities Act
If you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please call 630-792-5425 or write to the Department of Education, Joint Commission Resources, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.
Program Agendas and Faculty
Agendas are subject to change because we are always striving to improve the quality of your educational experience. Joint Commission Resources may substitute faculty with comparable expertise on rare occasions necessitated by illness, scheduling conflicts, and so forth.
Suggested attire: business casual
Due to the variation in meeting room temperatures and personal preferences, we recommend that you dress in layers for your comfort.