COVID-19 Survey Activity Support for Nursing Homes

We understand your organization may be facing incredible financial, operational, and regulatory challenges while being on the front lines of COVID-19. We want you to know that through the COVID-19 pandemic and beyond, we are committed to supporting organizations as they overcome these challenges and provide safe patient care. With CMS ramping up survey activities due to COVID-19, our Joint Commission Resources CMS experts, who are former federal/state surveyors, can help you prepare for a Focused Infection Control Nursing Home Survey. If your organization needs to develop a Plan of Correction or you find yourself in Immediate Jeopardy, our experts can work with you quickly to help you get your organization back on track with compliance.

Relevant Medicare Programs

We work with organizations that participate in the Medicare/Medicaid programs. We can assist with the following programs:

  • Hospitals
  • Critical Access Hospitals
  • Ambulatory Surgical Centers
  • Dialysis 
  • Long Term Care
  • Organ Transplant
  • Psychiatric Hospitals

Customized CMS/Medicare Survey Preparation

Immediate Jeopardy. Condition-level deficiencies. These are words health care leaders hope to never hear. The impact to the health and safety of your organization’s patients, as well as staff, brand, and bottom line is monumental.

Are you ready for a survey — every day, at any time? When CMS or the Department of Health arrives at your facility, you need to be prepared. We can help with customized survey preparation. Our experts will:

  • Conduct mock surveys to assess your readiness and pinpoint CMS Conditions of Participation (CoP) risk areas. 
  • Provide you with a detailed summary that will include any findings and areas of risk.
  • Assist you in optimizing future preparation efforts.
  • Facilitate sessions with your leadership on Medicare requirements and the survey process.

Respond During a CMS/Medicare Survey

Once the CMS/Medicare survey team arrives, it’s all hands on deck and it’s likely you could benefit from an extra set of hands. Our experts can be stationed in your command center during the survey and provide guidance for deficiency mitigation — real-time.

Post CMS/Medicare Survey

Your team can get overwhelmed with the end result of a CMS/Medicare survey, or need assistance navigating the requirements for developing a Plan of Correction. We provide rapid response services (within 24-48 hours) whether you’re in Immediate Jeopardy and facing a 23-day termination track or at Condition-Level and facing a 90-day Termination Track. Our experienced experts can arrive in days to help you:

  • Support the development of the Plan of Correction.
  • Guide your team through the Plan of Correction submission process.
  • Review and analyze CMS form 2567: Statement of Deficiencies (SOD).
  • Align your Plan of Correction with the level of quality and compliance required by CMS/Medicare guidelines.
  • Support the development of a plan of removal followed by a plan of correction when in Immediate Jeopardy to prepare for your resurvey.

Prepare for a visit from CMS/Medicare with this checklist. Complete the form below to download.


*The use of Joint Commission Resources (JCR) advisory services is not necessary to obtain a Joint Commission Accreditation award, nor does it influence the granting of such awards.