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{Brendon Reece} My sister-in-law,
when she gave birth to her first son, she initially came home uncomplicated...
Everything was fine.
She went home with the baby.
Two weeks later, she gets admitted to the hospital.
{Mark Rosenbaum} Typically, when an individual goes
into a hospital, or gets any care, wherever it might be,
typically, they might be at their most vulnerable position.
{Trent Haywood} You never know
where your family or loved one is going to end up,
and the last thing that you want is to be sitting up there
wishing and hoping
that they didn't necessarily end up at the wrong institution.
{Jackie Blanchard} It's not numbers. It's not data.
It's not analysis. It's one patient.
{William Rupp} Healthcare is
a phenomenally complex and dangerous industry,
not because people don't care,
because it is so complex, and it depends on a human beings.
{Trent Haywood} It's not enough
just to do great clinical work,
but you also have to make certain your processes are safe enough
so that you can achieve the objectives that you want
by having that great clinical work.
{J. Michael Henderson} It's difficult to get
something that you can improve in one location
spread to all other locations.
It's not unique to the Center.
This is a healthcare problem.
{Jackie Blanchard} You would think that
they are easy to do,
and you would think that the process is easy to carry out, but it's not.
It is such a culture shift.
{Erin DuPree} The work
of the Joint Commission Center for Transforming Healthcare
is, really, to transform the healthcare industry
into a high reliability industry,
and to do that, we need leadership,
an effective safety culture, and robust process improvement methods.
{Mark R. Chassin} The Leadership Advisory Council
is an important part of the Center for Transforming Healthcare.
It provides a unique opportunity to bring three groups together
that don't ordinarily get together and collaborate:
leaders from industry, leadership from the Center's hospitals,
and the process improvement experts
from the Center for Transforming Healthcare.
{Kimberly Lees} The center does a terrific job
of sharing best practices,
making sure that what they've learned,
what the participating hospitals have learned in their project,
they share, and provide tools
so that their entire network of hospitals have access to those solutions.
{Michael J. Swinford} It's really driving
a collaborative effort.
It's not one institution at a time; it's not one provider at a time.
It's going across institutions, picking common themes.
{Amir Dan Rubin} For many,
improving safety or quality is a broad concept,
and really, what the Center does
is it breaks it down into the very specific components,
that if implemented, can truly deliver outstanding outcomes.
{J. Michael Henderson} It's about a way of life
for leadership in hospitals that we need to adopt.
{Boris Khordokovsky} Go down to the patient's level,
and patients will appreciate it.
And patients want to come to a hospital that has a lower mortality.
{Thomas Russell} It's much more powerful
when you start looking at the names of the people.
And we can't find the names of the people we saved,
because we don't know if they would've been saved or not,
but we can certainly find the names of the people who died.
{Erin DuPree} It could be your father,
your brother, your sister, and this work will impact them.
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