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AMP Software FAQs

AMP - Setup, Configuration and Migration

AMP - Logging In, Roles, and Accounts

AMP - Usage and Navigation

AMP - Scoring

AMP - Support

Questions And Answers

AMP - Setup, Configuration and Migration

Is the current version of AMP web-based or hosted by the organization?

The current version is hosted by Joint Commission Resources and will be available only through the secure website http://softwaresolutions.jcrinc.com.

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Is there a session timeout in AMP?

The session timeout is set for 40 minutes in AMP. Note: If you are in any part of the program entering/updating text, please save your work every 10 minutes or so to avoid a timeout.

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In the demo, it appears that the screens refresh rather quickly. My system seems to take a long time for each screen to turn over. Who should I call to determine if there might be an issue with my system or JCR?

For technical issues such as this, please contact Customer Tech Support at 877.223.6866 (option 2) or support@jcrinc.com

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When a hospital checks deemed status in the filter bar do those standards automatically show up?

The filter for Deemed status requirements must be selected and set as the organizational profile default; otherwise it will not be selected.

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Can reports be saved into other formats in addition to printing?

Yes, reports may be uploaded to Microsoft Word, Excel, or PDF (Adobe Reader) format.

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Which report can I use to find unassigned EPs?

Use the report entitled, "Assignments by EP," select the unassigned filter, and generate the report.

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I have a standard assigned by a Team Coordinator and would like to print a list/chart identifying designated team members. Is this possible?

There is a report already created for this purpose. Follow these steps:

  1. Click Reports on the left side of the screen.
  2. Select Assignments by EP.
  3. In the filter entitled, "Score Type," check Individual to see assignments for team members and Preliminary for Team coordinators.
  4. Check both for a condensed report including both. 

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When assigning a group of questions to a single person to complete, is it best to designate that person as a Team Coordinator or Team Member?

This really depends on the size of your organization and the number of individuals with responsibility for scoring the standards. (The User's Guide has a table containing key information about roles in AMP). Essentially, a Team coordinator has a bit more function than a team member. Evaluate your plan for maintaining compliance to determine the number of levels that would be beneficial to you. The answer to this question can vary depending on the specifics of your organization. Keep in mind the staff member is responsible for assigning an Individual Score and the Team Coordinator will assign a Preliminary Score. Both scores are not required; they only serve as scoring information for the Site Manager who creates the Final Score.

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How do I remove an individual once they have left my organization?

You are unable to permanently delete a user from the system; instead, you need to inactivate their status. This can be accomplished in the Administrator Tab by taking the following steps:

  1. Click on the Administration Tab
  2. Select Site and User Maintenance
  3. Select the Site
  4. Select Update User and Access Information
  5. Select user you wish to inactivate by clicking on the user ID
  6. Select Update User Profile
  7. Select inactivate from the drop down menu adjacent to status

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Am I able to customize the quick links section of the reports menu?

You are not able to customize at this time.

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Recently the email address for our entire organization changed. How do I change the log in e-mails for all users?

The program administrator is unable to make this change. Please contact Tech Support. Please note that if large numbers of log in addresses must be changed, you may need to schedule an appointment with Customer Technical Support at support@jcrinc.com.

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Our organization has multiple sites with different HCO numbers. As Program Administrator, I am able to go in and toggle between sites without having to log in with a different password. Will staff members and Team Coordinators have the same ability?

Each staff member is added to the site by the Program Administrator. If the Program Administrator chooses to assign staff members in multiple sites (under administration) then they will be able to toggle between multiple sites also.

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The warning box when changing assignments indicates that data MAY BE deleted, how do I know when this will happen?

Please reference the table by clicking on the "click here" link on the New Assignments tab to show when previously entered data will be affected. Follow these steps to assign an EP to a different Team Coordinator:

  1. Click on My Assignments.
  2. Select the Standard then EP.
  3. Select on Assignments icon.
  4. Assign this EP to a Team Coordinator.

Note: Only One Team Coordinator is responsible for one Preliminary Score. Two Team Coordinators cannot be assigned to the same EP or standard.

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Are organizational notes transmitted to Joint Commission with the PPR?

Organizational notes are transmitted only if you select that option. Upon completing the final scores for all EPs, click the PPR Export button on the menu located on the left side of your screen. Step-by-step instruction is displayed on how to submit to the PPR. Print this document for reference or chose continue. If no data elements are missing, you will receive a congratulations message. Check the box requesting to include the organizational notes in the PPR export file, and then click Create Export File. If you do not wish to send organizational notes to Joint Commission, make sure this box is unchecked.

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Is there a way to print a chapter without the scoring information?

Yes. Follow these steps:

  1. Click on Reports tab.
  2. Select the Chapter Details report.
  3. Select the appropriate chapter you wish to print.
  4. Generate the report.
  5. Click on the floppy disk icon and export the report to either Microsoft Word or Excel or click the print icon to print.

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In the Assignments tab, I am unable to see all users. Why would this occur?

All active staff members are listed in the assignment screen. A user with the role of site manager/program administrator has access to all standards and does not need assignments. If a user does not show up on the assignment screen, check that the user has the correct role and that they are set up as active (in administration area).

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I can’t find the MM chapter in my BHC program. Why is it not appearing?

To get the MM chapter to appear, you must select any combination of the four (4) checkboxes to the far right of the Service Profile.  If you choose Opioid Services, then you get all of the MM EPs, but if you choose anything else, then selection of any of the 4 checkboxes (under Non-Opioid related Medical Dispensing option) must be completed to see the MM EPs applicable to your organization.  

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I can’t find the EPs in AMP that I see in my print manual. Is there a discrepancy between the print manual and online version?

It is possible that the incorrect service profile has been set up for your organization in AMP. Please contact your program admin or call your Joint Commission account representative to verify which Service Profile you should be selecting for your facility.

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AMP - Logging In, Roles, and Accounts

How do I log in and start using AMP?

You should have received the following information:

  1. If you are an AMP Site Administrator, you have received an AMP activation e-mail with user ID and password; or, you received a self-registration code from your Site Administrator or have an individual logon ID.
  2. Go to: https://amp.jcrinc.com and you can self-register or log in using the ID and the password provided.

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How is the Program Administrator login set up?

Upon purchase of the software, the Program Administrator will receive login information from Joint Commission Resources to begin using the program.

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Can more than one team coordinator be assigned to a particular chapter?

Yes. Follow these steps:

  1. Click on New Assignments.
  2. Select the Standards in a Chapter.
  3. Select the Team Coordinator.
  4. Click Save.
  5. Repeat steps 1-4 to assign other Standards to other Team Coordinators.

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Please explain how multiple role access can be accomplished. For example, sometimes an individual has administrator responsibilities for some standards and a staff member role for others. Is there a way to facilitate this type of access without maintaining two separate user names and passwords?

At this time, two user ids and passwords are needed to accomplish this.

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Are team members entered by the program administrator or downloaded from a list somewhere?

There are two options for creating the list of team members.

The first option is to manually create access for each user.

  1. Click Administration.
  2. Select Site and User Maintenance.
  3. Select Update User and Access Information.
  4. Select Add User and follow instructions.

The second option is to assign a registration code and allow users to create their own accounts.

  1. Click Administration.
  2. Select Site Maintenance.
  3. Select Update User and Access Information.
  4. Select Create Self-Registration Code.
  5. Enter the number 1 in the staff member box.
  6. Check the box for Staff Member AMP Access.
  7. Copy the long set of characters within quotes after “staff member” into an email.
  8. Send the email to all the site users which invite them to create their own AMP login account.
  9. Instruct these new users to click the self registration button on the AMP login screen, and then enter the registration code you sent. 

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Is it possible to change the role of an individual without losing information? For example, when an individual leaves employment or changes roles.

There are impacts on scores if roles are changed.  If a staff member (team coordinator or individual) is changing roles, the following steps can be taken to avert loss of information: (A Program Administrator can perform this action.)
 

First, re-assign a user's score if leaving employment or changing roles:

  1. Click Re-assign EPs.
  2. Select the user who is leaving or changing roles.
  3. Select standards to re-assign.
  4. Select user to be reassigned from the 're-assign to'  list. All scoring information is now transferred under new user's assignments.

EXCEPTION - If a Site Manager/program admin is changing to staff member -- all Final scores of site manager will be lost. Better option is to use the same user id for new replacement.

Second, change role of person or mark the person inactive if leaving organization.

  1. Click Administration.
  2. Select Site Maintenance.
  3. Select Update User and Access Information.
  4. Select Change Assignment.
  5. To make changes to role - click Change Role.
  6. To remove user - click user id , update user profile, select inactive for Status, click Save.

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In the Bulk assignments tab, I am able to assign chapters and standards. Where do I assign individual EPs to my team?

Go to My assignments tab, select the chapter from dropdown and click update view. Select the standard and the EP that need assignment. Click on ‘assignments’ icon below EP text. A new assignment screen will pop up, click new and select the individual from dropdown.

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Is it possible to have more than one site manager assigned to an organization?

Multiple site managers can be assigned in an organization. Please consider that this role will allow these individuals to access and score all of the EP’s; it is possible for one site manager to overwrite scoring entered by another. Consider the culture of your organization and how you plan to deploy your compliance activities when assigning roles.

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How do I add new users?

The Program Administrator should follow the steps below:

  1. Go to Administration tab on upper right hand side of page.
  2. Site and User Maintenance.
  3. Select applicable site.
  4. Update user and access information.
  5. Add user.
  6. Enter the required information and save.

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AMP - Usage and Navigation

Can the system send an automatic email when a task is created?

Yes, this is accomplished as a Program Administrator. Take the following steps:

  1. Click on the Administrator Tab.
  2. Select Site and User Maintenance.
  3. Select the site you desire.
  4. Select Email Settings.
  5. Click on the first box enabling the function to send an email when a new task is assigned.

Please note: By checking the second box, an email will also be sent whenever a new element of performance is assigned.

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How is a document attached to an element of performance?

Take the following steps:

  1. Click on the My Assignments tab on the menu located on the left side of your screen.
  2. Select the Update View button.
  3. Select the standard and element of performance where you wish to attach a document.
  4. Click on the Docs Folder located below the element of performance.
  5. Select Add New.

You may then decide to select the browse button and locate the file you wish to select or enter a URL at the designated spot. Additional instructions for this activity may be found in the user guide.

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I am missing Life Safety Chapter in Home care in AMP?

It is possible that incorrect service profile has been set up for your organization in AMP. Please contact your program admin or call your TJC account rep to verify the Service Profile you should be selecting for your facility.

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Can you create a report to include all of the CMS crosswalks?

Click on the Crosswalks link located in the Menu to the left of the screen. Once this tab opens, click on CMS Crosswalks. This will open the compilation of CMS-JC crosswalks. 

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At our VA, we have 3 programs that currently fall under the Behavioral Health Care Manual – 1) HUD-VASH (homeless program), MHICM (In-home), and CWT (work therapy). I just want to confirm that I do NOT need to check Step 1 in the Service Profile since none of those apply, is that correct?

When none of the services in Step 1 are applicable to your organization, you should skip that step and move on to Step 2.

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Some programs contain applicability grids; I am unable to locate these in AMP. Are they included or excluded from the software?

These grids are not located in the software as found in the print manual. The rationale is that the Service Profile functions in the same way as the applicability grids. In essence, if the Service Profile is accurate, it pulls those applicable standards/EP’s over to be scored.

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AMP - Scoring

Some of individual scores have been lost on my site. What could be happening?

If you are a Site Manager or Program Administrator and use the bulk assignment feature, Make Scoring Assignments, all assignments, including individual scoring assignments, are replaced. In the past, a Site Manager would use Bulk Scoring Assignments to re-assign a Team Coordinator to a Shapter already containing assignments. Re-assignment removed all previously-assigned individual scroes.  Use the Re-assigment button on the left nav to re-assign.  JCR is researching wasy to allow Site Managers to re-assign Team Coordinators without changing individual assignments.

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How can reports be used to see scoring comments or any of the other text that has been entered?

Comprehensive Scoring Report shows all score-types as well as scoring comments by Chapter.

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Is there a time lag for information and scoring entered to be updated or refreshed? When running reports on items just scored, I experience a lag.

Since this is a web-based product, there is no lag time in the AMP product between scoring and reporting.

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Does scoring in one Program cross over to others. For example, if I score a Leadership standard in the Hospital manual will the score be automatically entered for the Behavioral Health Program as well?

Scoring does not cross from one program to another. EPs must be scored in each individual Program.

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AMP - Support

Who do I contact if I am having technical issues while using AMP?

For technical issues, please contact Customer Technical Support at 877.223.6866 (option 2) or support@jcrinc.com.

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