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The Joint Commission Big Book of Performance Improvement Tools and Templates
U.S. Standards
International Standards

The Joint Commission Big Book of Performance Improvement Tools and Templates

A collection of must-have PI tools for health care—with templates and examples of how to use them.
Release Date: February 28, 2020. Approximately 100 pages. 

$99.00 - $299.00
Product Description

Product Description

The Joint Commission is all about performance improvement (PI). It actively promotes and requires health care organizations to continuously improve their performance--and thereby improve the quality and safety of patient care. Although there is just one standards chapter in the accreditation manuals that is specific to PI, all the standards actually promote and support PI.

And The Joint Commission walks its talk. It, too, strives to improve its own performance. But which are the best performance improvement (PI) tools for health care organizations to use? Which tools does The Joint Commission use? When do you use PI tools? And how do you best use them? This collection answers those questions by providing your VIP PI tools--that is, the best tools for health care organizations.

This robust collection of tools is different from other collections you may have seen because it is organized by the DMAIC process--Define, Measure, Assess, Improve, and Control. We hand you the right tool for the right step in your PI process. We provide an example of how to use the tool along with a blank template (if appropriate) so that you can use it right away. We provide helpful tips, insights, and strategies for ensuring that the tools get the job done for you. Straightforward, easy to understand, and helpful collection of PI tools--the same used by The Joint Commission internally.

Key Topics:

  • Key concepts, tools, and techniques for PI
  • The DMAIC process - Define, Measure, Assess, Improve, and Control
  • Robust Process Improvement®
  • Helpful tips, insights, and strategies for ensuring tools get the job done

Key Features:

  • Examples of key tools
  • Downloadable and adaptable tool templates

Standards: PI, domestic and international

Settings: All health care settings

Key Audience:

  • Organizational leaders across various health care settings
  • Leaders at both accredited and non-accredited health care organizations, both domestic and international
  • Quality improvement and safety leaders, managers, and staff
  • Medical schools, nursing schools, universities, colleges, and other health care professionals in institutions of higher learning that teach students about performance improvement
Table of Contents

Table of Contents

Chapter 1: Define the Improvement

Key Concepts and Tools

Quality Function Deployment
The Problem Statement
15 Words
Performance Improvement Project Decision Checklist
Project Charter
Threats vs. Opportunities Matrix
Elevator Speech
SIPOC Process Map

Chapter 2: Measure the Improvement

Key Concepts and Tools

Cause and Effect Diagram
Affinity Diagram
Statistical Measurement
Data Collection Plan
Measure System Analysis

Chapter 3: Analyze and Present the Data

Key Concepts and Tools

Hypothesis Testing
Control Chart
Boxplot/Whisker Diagram
Scatter Diagram
Pareto Chart
Control Chart
Run Chart
Spaghetti Diagram
5 Whys Technique

Chapter 4: Improve the Process

Key Concepts and Tools

Priority/Payoff Matrix
More of/Less ofv Stakeholder Analysisv Cultural Landscape Map
Goals, Roles, Processes, Interpersonal (GRPI)
Communications Plan
Meeting Facilitation
WWW Action Plan

Chapter 5: Control the Improvement

Key Concepts and Tools

The Control Plan
Standard Work
Data Display


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