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About Our Workshop

Right now, health care leaders are managing a complex and ever-changing landscape full of mounting challenges related to staffing limitations, reduced resources and burnout, among other things. By giving these leaders training in formal change management processes, we can help them better manage change in their organizations during unpredictable times.

Facilitating Change® is a model for leading change initiatives that are important to your organizations. Equip your team with the tools they need for success from a two-day virtual workshop aimed at helping attendees achieve strategic and operational goals, and tackle complex, multifactorial issues in today's changing health care environment.

Why Attend

Facilitating Change can help you:
  • Understand how culture can help and hinder change efforts.
  • Learn the four component, user-friendly Facilitating Change model.
  • Learn and take away practical tools to facilitate change and sustain the gains of improvement.
  • Immediately apply toolkit to all change initiatives and in daily work.

Host a Custom Workshop

Host us virtually at your facility for a custom workshop scheduled when and where your team is available.

Benefits of a custom virtual workshop:

  • Training for up to 25 leaders in your organization
  • Participants will have the opportunity to practice the tools through real or mock projects during this interactive class
  • After completing this training, participants will be able to apply Change Management methods in leading change initiatives in your organization, as well as in their daily work


In this two-day workshop, you will learn how incorporating formal change management methods can help you gain buy-in, acceptance, and accountability to ensure the success and sustainability of any Change Initiative.

Join us for one of our 2024 workshops! Workshops will be available in February, April, and August. 

This training includes:

  • Two half-day interactive trainings over Zoom:
    • Day 1 – 10:00am – 3:30pm CST
    • Day 2 – 10:00am – 3:00pm CST
Register Register for the workshop

As a team, our instructors and mentors bring the experience of the Joint Commission's innovative work with leading health care systems and hospitals to provide training and mentoring on high reliability concepts and the pursuit of zero harm, including Robust Process Improvement tools and methods. This experience comes from guiding health care providers exclusively in applying RPI principles to their own patient safety and quality processes, such as improving hand hygiene, improving emergency department turnaround times, or reducing medication errors, as well as operational processes, such as improving bed turnover times, reducing billing errors, or reducing staff turnover.

Workshop for Leaders Course Work:

  • Introduction to Facilitating Change
    Overview on how change affects people and the importance of change management in any change initiative.
  • The Model
    An introduction to The Joint Commission’s change management model, Facilitating Change.
  • Plan Your Project
    Learn how to identify the many aspects of culture that your change will affect, define your problem, identify key stakeholders, engage the right people, and begin to build the need for change.
  • Inspire People
    Learn how to build support for your change, make it personal for people to ensure they know what’s in it for them, identify and overcome resistance, and how, as leaders, you should lead change in your organization.
  • Launch the Initiative
    Learn strategies to make sure that your operations and infrastructure is aligned to support your change, identify various aspects of operations and how they could potentially impact your change, and develop a communications strategy to help get the word out.
  • Support the Change
    Learn how to identify and overcome cultural roadblocks, monitor progress, and sustain the gains of your change.

This program will award 8.0 Continuing Education contact hours for the following: ACCME, ANCC, ACHE, & ACPE, and 0.8 CEU hours for IACET.

Full attendance at every session and completion of a post-engagement survey are prerequisites for receiving continuing education credits.

In support of improving patient care, this activity has been planned and implemented by Joint Commission Resources.  Joint Commission Resources is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. 

The Joint Commission is authorized to award the listed hours of pre-approved ACHE Qualified Education credit for this program toward advancement or recertification in the American College of Healthcare Executives.  Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants should log into their MyACHE account and select ACHE Qualified Education Credit.

The Joint Commission Enterprise has been accredited as an Accredited Provider by the International Association for Continuing Education and Training (IACET).

*For programs beginning in 2024, we will no longer offer IACET CE credits.