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JCR products and services are based on U.S. standards and regulations

FAQ's

General

Certified Joint Commission Professional (CJCP)

Continuous Service Readiness® (CSR)

E-books

Events

Periodicals

Publications

Software

Webinars

Questions And Answers

General

Why do I need to create an account with my accreditation number to get a member discount? Don’t you know I’m accredited?

Although JCR is affiliated with The Joint Commission, the two organizations are run separately to preserve the integrity and independence of The Joint Commission’s accreditation decision-making authority. The Joint Commission does not provide JCR with any information that is not publicly available about accredited organizations, and JCR provides services independently and confidentially, disclosing no information about its clients to The Joint Commission or others.   

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How do I place an order on the store without a credit card?

All Joint Commission Resource products require pre-payment. For your convenience, if you do not have a credit card available, we offer a sales quote/proforma invoice option to assist with initiating your payment.

To take advantage of this option:

  1. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  2. Enter your billing and shipping details. Select "Continue."
  3. The next screen will be a full summary of your order.
    1. On the bottom right, there is a section titled "Create Proforma Invoice"
    2. Click button "Proforma Invoice" (See image below.) 
    3. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

For any additional questions or concerns, please email Amy Mathai Davis, Associate Director, Fulfillment at adavis@jcrinc.com.

 

check_out_-_proforma_option

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How can I place an order with JCR?

There are four ways to order from Joint Commission Resources:

Online:

US online orders at www.jcrinc.com

International online orders at www.jointcommissioninternational.org

Mail:

Send order details with payment to:

Joint Commission Resources, Inc.
16353 Collections Center Drive
Chicago, IL 60693

Fax:

Credit card customers may fax orders to 888.205.2380.

Phone:

To place your credit card order by phone, call our Customer Service Center toll fee at 877.223.6866 (8:00 am - 8:00 pm EST, Monday through Friday).

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What credit cards do you accept?

Orders placed by mail, by phone, by fax, or online may be paid with a Visa, MasterCard, Discover, or American Express.

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Who should checks be made out to and where do I mail my payment?

To pay by check, make check payable to "Joint Commission Resources" or "JCR" and mail your check and order details to:

Joint Commission Resources, Inc.
16353 Collections Center Drive
Chicago, Illinios 60693

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How can I locate an order form?

You can create an order online and generate a proforma invoice/sales quote to mail in with your payment. This will ensure that the correct shipping and tax fees are applied to your order and eliminate delays in order processing. To create a proforma invoice/sales quote, please:

  1. Register on the store.
  2. Choose your item(s) and add them to your shopping cart. Select "Proceed to Secure Checkout or Create Proforma Invoice."
  3. Enter your billing and shipping details. Select "Continue."
  4. On the bottom right, there is a section titled "Create Proforma Invoice" - Click button "Proforma Invoice" (See image below.)
  5. Within 5 minutes, a sales quote will be sent to your email address with details about how to complete a check or wire transfer payment.

 

check_out_-_proforma_option

 

If you have further questions please contact Customer Service at 877.223.6866 or jcrcustomerservice@pbd.com.

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Does JCR have a return policy?

Joint Commission Resources has a quality guarantee policy. You must be satisfied. Joint Commission Resources products come with a quality guarantee. If you are not fully satisfied, you may return your purchase for a refund within 30 days of purchase. (This is not considered a preview period on videotapes/DVDs.)                  

All returns should be sent to:

JCR Returns Department
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004

Products must be unmarked and in resalable condition for credit. A Joint Commission Resources packing list must accompany all returned products. Shipping and handling charges will not be credited.

Products damaged in shipment will be replaced free of charge if notification is received within 30 days of product receipt. If notification is received after 30 days, customer will not be eligible for a refund or replacement.

NOTE: Electronic products, including software and periodicals may not be returned.

Questions about your order? Call the Customer Service Center at 877.223.6866.

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Does JCR collect sales tax?

Yes. Based on your ship-to state, please remit the following taxes along with any applicable city, county, or district taxes required:

  1. Alabama 4%
  2. Arizona 5.6%
  3. California 6.5%
  4. Florida 6%
  5. Georgia 4%
  6. Illinois 6.25%
  7. Kentucky 6%
  8. Massachusetts 6.25%
  9. Michigan 6%
  10. Minnesota 6.87%
  11. Missouri 4.225%
  12. New Jersey 7%
  13. New York 4%
  14. Ohio 5.75%
  15. Pennsylvania 6%
  16. South Carolina 6%
  17. Tennessee 7%
  18. Texas 6.25%
  19. Virginia 4.3%
  20. Washington 6.5%
  21. Wisconsin 5%

If your organization is exempt from sales tax, please place your order by phone at 877.223.6866 and be prepared to fax in your tax exempt certificate.

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Can I indicate tax exempt status when ordering online?

No. You must fax in your order with your tax exempt certificate, unless the certificate is already saved in the system, in which case, you can order by phone.

For assistance, please contact Customer Service at 877.223.6866.

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What are the colorful "Introductory", "Intermediate", "Advanced" icons on different product pages?

To better help you select the educational products most closely aligned with your level of expertise in a specific topic area, we have provided our experience level descriptions. Throughout the webstore, you will find that most products are coded with an icon that best describes the level of material contained within the product. The four levels are shown in the table below:

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What is JCR's privacy policy?

Read our privacy policy here.

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I am with an accredited organization. How do I log into JCI Direct Connect?

JCI Direct Connect is JCI’s client extranet site. CEOs and survey coordinators for all accredited and applicant organizations were sent user names and passwords via email in April 2013; other more recently accredited or certified organizations received their user names and passwords when they applied for their on-site survey.

If you have your user name and password from the April 2013 e-mail, go to JCI Direct Connect at https://customer.jointcommissioninternational.org, enter the user name and password in the appropriate boxes, and enter the site.

JCI_Direct_Connect

CEOs and survey coordinators who misplaced their user name and password information can get access to JCI Direct Connect anytime without the need to contact JCI by taking the following steps:

  • Go to JCI Direct Connect at https://customer.jointcommissioninternational.org.
  • In the Help Center on the left side of the page, click on Forgot Password.
    JCI_Direct_Connect_Forgot_Password
  • In the next window, you will be asked to type in your user name. Your user name is the email address you provided to JCI.
  • After typing in your user name, retype the characters (in the picture in the box below the picture) and click the Request Password Reset button.
    JCI_Direct_Connect_Forgot_Password_Reset
  • You will receive an email telling you that your password has been reset and giving directions on how to set a new password.

Contact JCI accreditation at jciaccreditation@jcrinc.com with questions.

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What internet browsers work best with the JCR website?

Supported browsers:
Safari 5+
Chrome 29+
Firefox 16+
IE 9, 10, 11

Mobile:
Safari,Chrome, Firefox

Best browsers:
Latest Firefox, Chrome and IE 11.

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Can I pay for my order via PayPal?

Yes!  PayPal can be used in many countries. For a list of countries supported by PayPal click here.  If you don’t see your specific country listed, create a Proforma invoice and pay via a wire transfer.

Note: Different services are available in different countries. For specific information regarding services available in each country click here.

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Certified Joint Commission Professional (CJCP)

Can I use CJCP after my name once I pass? How will people know what CJCP means?

Once you have received notification that you have passed the exam, you are a Certified Joint Commission Professional. We encourage you to use CJCP after your name to distinguish yourself amongst your peers and showcase your achievement. CJCP will soon be a well-recognized credential in the health care workforce. As our certification program grows, we are certain that people familiar with The Joint Commission, Joint Commission Resources, and our standards for health care and patient safety will soon universally know what CJCP means.

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Do I get a formal CJCP diploma or certificate after passing the exam?

Yes, once we receive formal acknowledgment that you have successfully passed the certification exam, you will receive a formal certificate acknowledging your success! It's a great idea to frame this certificate and display it within your work setting to showcase your accomplishments.

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How - and when - do I get recertified as a CJCP? What is required to get recertified? How much does it cost?

Recertification for CJCP is required every three years. Once a professional is certified, the recertification requirement is currently 30 hours of CJCP credits during this three-(3) year period. The fee for recertification is $350.

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How do I know who other CJCPs are?

With approval from all who have earned the CJCP certification, we have posted their names on JCR's website. After each testing month, we will list those who have earned the certification in alphabetical order. To view the names of your professional colleagues, click the links below:

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How do I submit my application for CJCP? And what will be included in the CJCP application?

Applications will be available online, and we recommend electronic submission. If this is challenging for you, paper applications will be accepted.

http://www.jcrinc.com/cjcp-certification/cjcp-application/

If a candidate's eligibility requirements are met, the following documents will be requested to accompany the formal applications: a fee of $375, a letter from a candidate's CEO or other executive to confirm his/her current job title and responsibilities, a copy of the candidate's current job description, and a copy of the organizational chart showing the candidate's role/duties in the organization.

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How much does CJCP cost and will my organization be able to assist me with the CJCP fee?

The application for CJCP is $375. This fee covers your application and verification process, as well as your sitting fee to take the formal exam. Additional fees will not apply until recertification in three years.

We recommend contacting your human resources department to determine if your organization has a tuition reimbursement policy that could apply to your application fee as well as to any required continuing education.

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How soon after I take the CJCP exam will I know my test results? What if I don't pass the CJCP exam the first time? Can I take it again? How soon after the first time? How many times can I take the exam?

Immediately. Administrators at the test-site locations will be able to provide you with your test results within 15 minutes of completion of the exam.

If you do not pass the exam, there are no restrictions on how many additional times you can sit for the exam. However, you will be charged an additional fee for each re-take.

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I still have questions about CJCP that are not answered here, who do I contact?

Please send an email to cjcp@jcrinc.com for additional questions.

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I regularly attend the Joint Commission Hospital Executive Briefing. Does that count for CJCP recertification credit?

Yes, CE hours obtained during the Hospital Executive Briefings programs do count towards the CJCP recertification requirement. However, the hours must be obtained during your 3 year certification time frame. A listing of all approved programs offering CJCP credits is provided on our website. This listing will be updated as appropriate and is subject to change. Please continue to watch our website http://www.jcrinc.com/cjcp-certification/.

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Is CJCP certification only for US accreditation professionals? What about non-US accreditation professionals? Will JCI have a CJCP program soon? When? How do I sign up?

JCR continues to receive many inquires as to CJCP certification for other disciplines, including international. We are currently conducting market research and are considering expanding to our international candidates. As soon as further information is available, we will post information to our website as well as market this great opportunity.

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Is CJCP only for hospitals? When will you have CJCP for other health care settings?

CJCP was launched in the Fall of 2012 specifically for those working in a hospital/hospital system. For other disciplines (ambulatory, home care, long term care, behavioral health care) CJCP will be forthcoming. JCR plans to ensure that all accreditation professionals are allowed this opportunity in the coming years.

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Is CJCP the only certification program offered by Joint Commission Resources (JCR) and/or The Joint Commission?

YES, CJCP is the ONLY formal certification developed and endorsed by JCR and The Joint Commission. Much like the accreditation designation for organizations, CJCP will be the gold standard in the industry, recognizing individuals with professional knowledge and expertise as an accreditation professional.

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Is getting my CJCP a Joint Commission requirement? Do Joint Commission accredited organizations have to have a CJCP as their accreditation manager?

No, CJCP is not a requirement set by The Joint Commission. Whether or not an organization will make this a requirement moving forward will be at their own discretion.

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Is there additional education material available to assist me in preparing for the exam?

Live education events are offered throughout the year. Please check our list of events to find the next CJCP live event. In addition, an exam preparation workbook is available.

JCR also offers a series of nine educational web-based modules available to candidates that can be purchased on the following topics: CMS, organizational analysis, leadership skills, the Joint Commission survey process, environment of care, medical staff, ongoing performance improvement, and patient safety standards. Click here for more information.

Candidates do not have to complete the modules. The modules will be available as an optional means for candidates to further their skills, prepare for the exam, or meet their continuing education (CE) requirements. The modules will offer various hours of CE credits. You may want to purchase them individually for these reasons or to assist you in meeting your state licensure requirements.

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What benefits are there to becoming certified by CJCP? There are other certification bodies. Why should I choose CJCP?

The CJCP certification will provide you with personal and professional growth through potential career advancement, organizational support, and professional recognition and achievement. In addition, CJCP will provide you with networking opportunities and a further sense of commitment to and knowledge of the Joint Commission standards and survey process.

CJCP is the only certification program recognized by JCR and The Joint Commission. While other programs offer certification, CJCP is the only product specifically designed by Joint Commission staff, those with expert knowledge on Joint Commission accreditation and compliance standards and survey process issues. CJCP also sets the bar for eligibility requirements and recertification: many competitors do not. Comparatively speaking, your peers and employers as well as other professionals will recognize CJCP as the gold standard of certification programs.

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What if I don't meet the formal eligibility requirements, but feel my education and/or work experience and knowledge should be considered?

If you do not meet the requirements and would like your application to be considered, we request that you submit a written appeal to us. Applicants will be reviewed individually for special circumstances. For questions about the appeals process, please email any inquiries to cjcp@jcrinc.com.

 

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Where can I find answers about the CJCP exam?

Click on this link http://www.jcrinc.com/cjcp-certification/cjcp-exam-preparation/ to find out when the exam takes place, what types of questions are included & where you can take the exam.

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Where can I learn more about CJCP?

Click on the link below to discover the benefits of certification, the eligibility requirements, where to locate exam prep, how to apply and other pertinent information to assist you on your CJCP journey!

http://www.jcrinc.com/cjcp-certification/

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Can an international health care professional take CJCP exams? if he/she meets the eligibility requirement?

The first CJCP certification exam we have developed is based on Joint Commission standards for domestic U.S. hospitals, which differ from International standards, so the exam is not designed for International health care professionals. As previously mentioned, JCR is examining expansion of CJCP and should further information be available for international candidates, we will post information to our website as well as market this great opportunity.

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Continuous Service Readiness® (CSR)

How do I receive my 15% CSR member discount?

The CSR member discount is driven by registering on the webstore and indicating your organization name.  Once this is complete, you will automatically see the CSR discount as you browse products on the store.

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E-books

When can I expect to get an e-book I purchased?

After your order has been placed and you have received your order confirmation, please log into the JCR Store, www.jcrinc.com with your email and password to download your eBook from the My Account section. In addition, all recipients of the eBook will receive an email download notification with a link to download the eBook when it is available.

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Where can I locate the ebook I ordered?

Once you have purchased an ebook, the ebook will be made available for download in your My Account section of the webstore.  Once you log in to the store, you are automatically taken to the My Account section, select eBooks from the My Products section to locate your eBook file for download.

ebook_location

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What format are JCR eBooks? Is an eReader required?

JCR eBooks are delivered to recipients as a PDF file. You do not need an eReader to view the eBook, only a computer or personal device that has a PDF reader application installed (such as Adobe Reader http://get.adobe.com/reader/).

Some JCR eBooks include additional tools. These tools are delivered in a .zip file, which also includes your PDF eBook. After downloading and saving the .zip file to your computer, right-click on the file and select "Extract All..." then follow the prompts in the dialog box that opens to access the files.

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Can I copy and paste content from my eBook into other applications? Can I email my eBook to colleagues or share with my organization?

JCR eBooks are for individual use only. They cannot be forwarded to others or posted for unlimited access. This includes copying and pasting content into other applications, such as Microsoft Word or Excel.

Some eBooks are offered as a PDF site license. A PDF site license entitles you to share the eBook with others in your organization only, either by posting to a secure intranet site or by providing other means of secure access.

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Events

Can I cancel my conference registration?

Registration is nontransferable between JCR education programs due to variability in program sponsors.

Alternates: If you find that you cannot attend and have an alternate to send, please contact customer service via e-mail at JCRCustomerService@pbd.com.  Please include the program name, date, order #, the alternate’s full name, title, credentials, address, phone and e-mail address.

Cancellations - 30 days or more prior to the program:

If you need to cancel altogether, your registration fee, less a $100 processing fee, is refundable, if written notice of cancellation is received via e-mail to JCRCustomerService@pbd.com 30 days or more prior to the program date. Please include the attendee name, program name, date and order #.

Cancellations - Less than 30 days prior to the program:

Any alternate or cancellation information should be e-mailed to rraudys@jcrinc.com.  Please include the registrant’s name, program name, date and order #.  If you have an alternate to send, please also provide the alternate’s full name, title, credentials, address, phone and e-mail address.  Refunds will not be issued for cancellations received less than 30 days prior to the program or any no-shows.

This policy is on the website at: http://www.jcrinc.com/service/cancellations-substitutions-and-transfers/

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Can I reserve a seat at an event without payment?

Joint Commission Resources requires payment for all services.  For your convenience, during checkout on the webstore you can save your order as a sales quote in order to initiate a check payment.  Once payment is received, the purchaser will receive a receipt via email and each attendee will receive an email with registration details.

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Have you attended a JCR conference or seminar and are looking for your CE's?

All CE's are issued through The Learning Management System hosted on the Wellness Network

If you attended a face to face conference or seminar, instructions on how to login to The Learning Management System were given within the program materials and emailed after the event to the email address confirmed onsite. 

How to access:

  • Go to http://jcr.twnlms.com/
  • Your username is: your email address (all lower case)
  • Your initial password is:  your email address (all lower case)

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Why can't I login to the JCR Learning Management System to earn my CEs?

If you need help with accessing your programs or using this site, please call customer service at 1-888-219-4678 (and dial zero) between 9 AM and 5 PM Central Standard Time or email us at support@jcrqsn.com.

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I am having trouble logging in or using the JCR Learning Management System

If you need help with accessing your programs or using this site, please call customer service at 1-888-219-4678 (and dial zero) between 9 AM and 5 PM Central Standard Time or email us at support@jcrqsn.com.

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I am having trouble printing my certificate on the JCR Learning Management System

If you are having trouble printing your certificate, please call customer service at 1-888-219-4678 (and dial zero) between 9 AM and 5 PM Central Standard Time or email us at support@jcrqsn.com.

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Periodicals

How do I subscribe to a periodical?

Subscribe to a periodical online or call Customer Service at 877.223.6866. Customer Service is available Monday through Friday, 8am-8pm EST.

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How do I renew my subscription or notify you of my change of address?

For questions about subscribing or renewing your subscription or updating your address information, please contact Customer Service at 877.223.6866 or jcrcustomerservice@pbd.com.

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Can I place my order through a subscription agent?

Yes, we welcome orders through agencies. For more information please contact Customer Service at 877.223.6866. Customer Service is available Monday through Friday, 8am-8pm EST.

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How do I find out the status of my periodical order?

Please call our customer service center at 877.223.6866. Customer Service is available Monday through Friday, 8am-8pm EST.

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Is there discount pricing for health care systems with multiple facilities?

For pricing considerations for health systems with multiple sites and multi-year subscriptions, please contact Helen Fry at hfry@jcrinc.com or 630.792.5414.

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Once my paid subscription expires will I still have access to the online newsletter? If so, for how long?

No, your print and online subscriptions expire at the same time.

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How much periodical content is archived online?

Complete online archives of articles and full issues can be viewed, and are available for purchase, at IngentaConnect.

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Who has access to online periodicals?

Only paid subscribers have access to the online newsletters and all archives. Occasionally, special issues on topics of increased significance to all health care organizations are published and access to that online newsletter will be extended to all customers.

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How do I purchase a past issue?

Call Customer Service for Periodicals at 877.223.6866 to order a hard copy of a past issue. Single issues of Perspectives and EC News are $25 each. Single issues of The Source are $30 each. Single issues of The Joint Commission Journal on Quality and Patient Safety are $35 each. Limited stock available.

Full electronic issues of each periodical are also available for purchase online at IngentaConnect.

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How do I get a sample issue of a periodical?

Sample issues are available as PDF files for download on each periodical webstore page. Go to the pages for Environment of Care News, The Joint Commission Perspectives, The Joint Commission Journal on Quality and Patient Safety, or The Source and click "Download 'Sample Issue'" to view the PDF.

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How do I find past articles on a specific topic?

View past topics from all periodicals at IngentaConnect.

The Joint Commission Journal on Quality and Patient Safety is listed on MED LINE (PUB MED) and a variety of other computerized databases. A subject and author index can be found each year in the December issue. Archives of these indexes can be found here.

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Can I make copies of an issue or an article?

Yes, with permission. Please be aware that a fee might apply under certain circumstances. To request permission, contact the Permissions Editor at 630.792.5441 or at permissions@jcrinc.com.

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How do I purchase reprints?

For reprints of an article or whole issue where the number of copies desired is 100 or more, fill out the Reprints Form. For smaller quantities use the Permissions Form. Articles and whole issues are also available electronically at IngentaConnect for individual purchase.

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Publications

What’s the difference between the standards books and the comprehensive manuals?

A Comprehensive Accreditation Manual generally comes in a binder and contains everything related to the accreditation process of that particular program.  A standards book is a softcover, abridged version of the comprehensive accreditation manual; it contains all the standards, rationales, elements of performance, and scoring, but does not include all the support chapters, appendixes and other ancillary materials. 

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Why two options for manuals?

All accreditation programs have at least one print manual to support customers’ in their quality and patient safety journey. Due to popular demand from customers in its most populous programs—Hospitals, Ambulatory Care, Behavioral Health Care, and Home Care—abridged manuals and update services are also offered in a select group of programs.

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I just want to see the most recently updated standards. Can I simply purchase the Subscription Update Service?

No. The updates are simply replacement pages that are meant to be inserted in the corresponding comprehensive accreditation manual. They do not stand alone.  

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What’s the difference between the two disease-specific care manuals?

The Joint Commission’s Disease-Specific Care (DSC) Certification Program has foundational standards designed to evaluate clinical programs across the continuum of care.It also offers an advanced-level of certification in ten clinical or procedural areas. Both manuals include all the foundational standards, rationales, elements of performance, and scoring. Both manuals also contain everything related to the certification process, including the support chapters, appendixes, and other ancillary materials. However, only the comprehensive certification manual includes the standards specific to the advanced DSC programs.  

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What are the advanced programs included in the comprehensive certification manual?

Advanced-level certification standards included in the comprehensive certification manual for DSC include the following:

  • Advanced Stroke Ready Hospital
  • Chronic Kidney Disease
  • Chronic Obstructive Pulmonary Disease
  • Comprehensive Stroke Center
  • Heart Failure
  • Inpatient Diabetes Care
  • Lung Volume Reduction Surgery
  • Primary Stroke Center
  • Ventricular Assist Device Destination Therapy 

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Can I make a copy of my print manual to share with staff?

An accredited organization is allowed to copy the manual 10 times with permission. Exceeding JCR’s stated copyright infringement parameters – based on the limitations found in sections 107 through 118 of the United States Copyright Act, including the “fair use” limitation – is a violation that JCR takes seriously.  The best way to make certain that you don’t violate JCR’s copyright protection is to request permission directly by writing permissions@jcrinc.com.

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What are JCR's shipping and handling rates?

Orders from the U.S. and all other countries will be charged for shipping/handling based on the total value of the titles being ordered. Shipping and handling charges apply to products being shippped to one location only. Orders shipping to multiple locations will incur a shipping and handling charge for each destination.

Domestic and International Shipping/Handling Charges

From To US & Canada Rest of the World
$0.00 $49.99 $6.25 $31.45
$50.00 $99.99 $11.50 $37.75
$100.00 $199.99 $20.95 $41.95
$200.00 $299.99 $24.10 $47.20
$300.00 $500.99 $28.30 $52.45
$501.00 $3,500.00 $31.45 $65.05
For Next Day delivery, please add $35 to your standard rate. 
For 2nd Day delivery, please add $20 to your standard rate.
For orders over $3,500, shipment costs will be 10% of the order total.

* Shipping and Handling charges are subject to change. These rates only apply to hard copy books.

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How are JCR publications shipped?

Orders are shipped by United Parcel Service (UPS). Allow 5 to 7 business days for delivery within the U.S. after your order is received and 7 to 10 business days for delivery outside the U.S. (provided that the products you ordered are currently in stock). Your complete street address (NOT P.O. Box) is necessary for all shipments. Your telephone number is also required for UPS shipments.

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Does JCR offer expedited shipping services?

Customers in the U.S. who require expedited shipments should call the Customer Service Center at 877.223.6866 prior to noon Eastern Standard Time.

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How do I know which manual to purchase?

Here are some guidelines that may assist you in your decision.

Ambulatory Care (Comprehensive Accreditation Manual for Ambulatory Care): 

Surgery centers, community health centers, group practices, imaging centers, sleep labs, rehabilitation centers, telehealth providers, student health centers, urgent care clinics, and other ambulatory providers

Behavioral Health Care (Comprehensive Accreditation Manual for Behavioral Health Care):

Organizations that provide mental health services, substance use treatment services, foster care services, programs or services for children and youth, child welfare, services for individuals with eating disorders, services for individuals with intellectual/developmental disabilities of various ages and in various organized service or program settings, case management services, peer-based recovery services, prevention and wellness promotion services, corrections-based services, and opioid treatment programs.

Critical Access Hospital (Comprehensive Accreditation Manual for Critical Access Hospitals):

A hospital that offers limited services and is located more than 35 miles from a hospital or another critical access hospital, or is certified by the state as being a necessary provider of health care services to residents in the area. It maintains no more than 25 beds that could be used for inpatient care. A critical access hospital provides acute inpatient care for a period that does not exceed, on an annual average basis, 96 hours per patient. A critical access hospital can also have a psychiatric and/or rehabilitation distinct part unit; each unit can have up to 10 beds.

Home Care (Comprehensive Accreditation Manual for Home Care):

Organizations that provide home health services, personal care and support services, pharmacy services including infusion services and/or mail order and specialty pharmacies, long term care pharmacies and freestanding infusion centers, durable medical equipment services, and hospice services

Hospital (Comprehensive Accreditation Manual for Hospitals):

General, acute psychiatric, pediatric, medical/surgical specialty, long term acute care, and rehabilitation hospitals

Laboratory Services (Comprehensive Accreditation Manual for Laboratory and Point-of-Care Testing):

Clinical laboratories, point-of-care testing, assisted reproductive technology labs, and reference labs

Nursing Care Centers (Comprehensive Accreditation Manual for Nursing Care Centers):

Organizations that provide specialized services to patients or residents, which may include rehabilitative care, dementia-specific memory care, and long-term nursing care

Office-Based Surgery Practices (Comprehensive Accreditation Manual for Office-Based Surgery Practices):

A surgeon-owned or -operated organization (for example, a professional services corporation, private physician office, or small group practice) that provides invasive procedures and administers local anesthesia, minimal sedation, conscious sedation, or general anesthesia that renders three or fewer patients incapable of self-preservation at any time, and is classified as a business occupancy.

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Software

How is software delivered?

Once software is purchased, access details will be emailed to the license owner indicated during the purchase, which will contain the link, user name and password.

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Can I return my software?

No returns are allowed for software purchases.

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Who can I contact for technical support with my software?

Please call 877.223.6866 (option 2) or email support@jcrinc.com

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Do I need any special IT support to use any of the software?

No, all of the software products are web based programs so there is not a requirement for additional IT.  If you do have technical issues with the software, call 877.223.6866 (option 2) or email support@jcrinc.com.

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What is E-dition?

E-dition provides online access to the Joint Commission standards. It has the same content as the Comprehensive Standards Manual.

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Do I need to order E-dition as well as AMP?

No, an AMP license includes access to E-dition.

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Is the content of the printed manual (CAM) the same as E-dition or AMP?

Yes, E-dition and AMP include all of the content in the printed manual.

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What is Accreditation Manager Plus (AMP)?

Accreditation Manager Plus (AMP) is an electronic tool used to help health care organizations maintain continuous compliance with standards set by The Joint Commission. It is built on top of E-dition and has the same functionality such as full-text searching, filtering, and history tracking. In addition, AMP has project management features that help with self-assessment and allows the health care organization score against Joint Commission standards and elements of performance.

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Will my organization's data be migrated from AMP year over year?

Data including scoring, organization notes, plans of action and associated documents will be migrated. Scores will be migrated for EPs that have not been indentified as having been revised by The Joint Commission. For those EPs that had a significant change the score will be reset to "Not Score", but all other information will be migrated.

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Do I need to buy E-dition, if I have ECM Plus?

ECM Plus is only offered for the hospital program. E-dition Hospital Program is included ECM Plus, so health care organizations would not need to purchase Edition Hospital program. However, all other Joint Commission accredited programs (home care, lab, behavioral health, etc.) would need to purchase E-dition for those programs if they want online access.

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Is there a preview available for AMP or Tracers with AMP?

Yes. Click here for a preview of AMP and here for a preview of Tracers with AMP, then click the "Register for a Demonstration" tab on each page.

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Which programs/settings in my organization can utilize Tracers with AMP?

Currently the tracer module is only available for the hospital program.  There are currently over 60 templates comprised of over 3,000 questions linked to Joint Commission standards and elements of performance to assist with scoring and identifying areas of low compliance.

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Is there a plan to release Tracers with AMP for other programs in the future?

Yes. New programs will be added consecutively.

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Are any other standards or requirements included in the Tracers with AMP?

Yes, the CMS Conditions of Participation are linked to the tracer module in addition to the standards from the CAMH.

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Is Tracers with AMP for organizations not yet using tracer methodology or is it geared to organizations with a robust tracer program?

The answer is both really. The module has many tracer templates and a vast library of questions for those organizations who are just beginning to implement a tracer program. The module also allows you to create custom tracer templates based on tools that have already been developed in your organization.

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What type of reporting does the Tracers with AMP offer?

The tracer module offers multiple options for reporting. These include departmental comparison, tracer aggregate, PFA, top priorities and many other filtering options.

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Does Tracers with AMP software integrate with the other software products, like ECM Plus?

At this time Tracer module only applies to the Eps an shows Cop Crosswalk. Other regulatory standards will be integrated in the future.

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Once I purchase Tracers with AMP, do I need to set up access for all the users, or will all the users that have access to AMP automatically have access?

All program administrators will automatically get access to the tracers. Other users in AMP can be provided access to Tracers with AMP with a click of a button in AMP Administration. New users can be added just for Tracers with AMP as well.

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What is guest access and what do users have access to?

Guest access is available in E-dition and Tracers, not in AMP.  In E-dition, the user has access to the standards manual.  In Tracers, the user has the ability to add observations to a specific tracer without the program administrator needing to create a profile for the user.

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Webinars

Who can I contact for techinical support with a webinar?

If you need help with accessing your programs or using this site, please call customer service at 1-888-219-4678 (and dial zero) between 9 AM and 5 PM Central Standard Time or email us at support@jcrqsn.com.

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