Skip to main content High Reliability Training | Joint Commission Resources

The Road to High Reliability

Work with us to customize a set of solutions for your journey toward zero harm.

Programs, workshops, and online tools led by JCR advisors can help you progress to zero harm, wherever you are on your high reliability journey.

Invest in your leaders and their teams to develop vibrant improvement and safety cultures that are essential to high reliability transformation.

We are here for you. We are nationally recognized speakers, teachers, coaches, and mentors on all critical components of a highly reliable health care organization.

Transformation is not easy and will take time, but so do most things that are truly worth it. We can help.

What is Robust Process Improvement?

Robust Process Improvement is a blended approach to process improvement that incorporates Lean, Six Sigma and formal change management – methods that address efficiency, empowerment, quality, and the behavioral side of change.

Safety problems in health care persist because they are complex. Given this complexity, it is important to understand the true reasons why something isn’t working in order to improve it. RPI is an improvement methodology that has proven effective in solving a range of quality and safety challenges faced by health care organizations today because of its emphasis on finding the root causes of failure as a precondition to developing long lasting solutions.


RPI Roles

JCR works with health care organizations to help them build internal process improvement expertise by training key staff to serve in various process improvement roles: 

Change Leader
A Change Leader is trained in change management techniques. Change Leaders can help an organization promote change and increase its capacity to prepare for, commit to, and champion improvement. Change Leaders work to increase the speed in which the proposed improvement is accepted and reinforce its effectiveness.

Green Belt
A Green Belt develops working knowledge in RPI tools and methodology, while leading a performance improvement project. Green Belts will spearhead improvement initiatives so that you can achieve organizational goals.

Black Belt
A Black Belt is a full time RPI practitioner. He or she is an experienced professional in Lean, Six Sigma and change management tools and methods, and how to apply these to improvement projects. A Black Belt’s job is to lead improvement initiatives, coach and mentor and teach RPI-trained staff.

*The use of Joint Commission Resources consultative technical or advisory services is not necessary to obtain a Joint Commission Accreditation award, nor does it influence the granting of such awards.