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Return Policy

Returns should be made by following the instructions on the back of the packing list enclosed with your shipment. All returned publications should be sent to:

Joint Commission Resources
660 S Mansfield St.
Ypsilanti, MI 48197

  • Only physical products may be returned – we do not accept returns on digital items (e-books, software, webinars, etc.)
  • Products must be unmarked and in resalable condition for credit.
  • A Joint Commission Resources packing list must accompany all returned products.
  • Shipping charges will not be credited.

Products damaged in shipment will be replaced free of charge if notification is received within 30 days of product receipt (please contact the Joint Commission Resources Customer Service Center at 877.223.6866, option 1 (8:00 a.m. - 5:00 p.m. ET) or +1 630 268 2990 outside the U.S. (UTC - 5). If notification is received after 30 days, customers will not be eligible for a refund or replacement copy.