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Glacier Ridge Hospital

Project RED Success Story

Glacial Ridge Hospital (GRH) saw its readmission rate for pneumonia go from 4% to 0%, and chronic obstructive pulmonary disease go from 20% to 14%.

GRH hospital is a 24-bed critical access hospital where, like most critical access hospitals, a lot of people are doing multiple jobs. One of the innovative solutions GRH came up with was to create its own education materials in the form of a patient handbook, education guide, and checklist. Patients are given this handbook at the start of their stay and they keep it throughout, regularly adding materials. 

Although the discharge process had become quite lengthy, causing patients to become anxious about the delay, addressing discharge preparations on admission has streamlined the process, reduced delays and tension, and increased patient satisfaction.

GRH also created training guides for staff and engaged them in finding ways to streamline the discharge and medication reconciliation processes. As a result, patients report being better informed about their care and having a better understanding of the discharge process.

Medication reconciliation has also improved. Comments in the HCAHPS survey show patients are aware of the increased education and feel they are better prepared for discharge.