It has often been said that it is the best of times and the worst of times. Almost no one is happy with healthcare. In general, it costs too much, it fails too often and quality is fragmented. As leaders, the individual and organizational priorities are to enhance quality, reduce costs and to improve access to care. This webinar will address skills and strategies necessary for transformational organizational change as well as the need to establish clear performance expectations in a culture of quality and safety.
Originally aired November 6, 2013, 12:00pm – 1:00pm CT
Ron Small, PharmD
Joint Commission Resources