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How CSR Works

Joint Commission Resources’ (JCR) Continuous Service Readiness® (CSR®) program is a subscription-based consulting and education service that provides you with a dedicated consultant. Your JCR consultant will work with your organization on topics such as:

  • Disease-Specific Care Certification.
  • Joint Commission standards compliance.
  • National Patient Safety Goals®.
  • CMS/Medicare requirements.
  • Continuous process improvement.
  • Environment of Care®.
  • Infection control.
  • Joint Commission Accountability Measures.
  • Medical leadership.
  • Medication safety.

Depending on which state your organization resides in and your health care setting, you may be linked with the state hospital association for additional educational benefits with continuing education credits.

Improve Across the Care Continuum

Our experts have worked with more than 800 organizations like yours, across a variety of health care settings. Your dedicated CSR expert will collaborate with you via phone, online, and in person to improve your organization’s performance and support you on your journey to high reliability by:

  • Developing a deep understanding of your unique organization.
  • Identifying and understanding your challenges and cultivate tailored solutions.
  • Reviewing documents, processes and system effectiveness.
  • Applying the Targeted Solutions Tool® to accurately measure current performance.
  • Helping you understand patient and system tracer methodologies.
  • Preparing you for unannounced surveys.

CSR Benefits

CSR subscriber organizations receive these advantages:

  • A secured website with valuable self-assessments, tools, and documents. 
  • CSR Compass® quarterly newsletter.
  • Discounts on webinars, publications, and seminars.

Customer Success Stories

Hear from some of our customers about how the CSR® program has helped their organizations.

Related Resource: Infection Prevention and Control Issues in the Environment of Care, 5th ed.

Understand the connections between IPC and proper management of the physical environment to protect patients, staff, and visitors from infection.

*The use of Joint Commission Resources consultative technical or advisory services is not necessary to obtain a Joint Commission Accreditation award, nor does it influence the granting of such awards.

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