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Laura Sutton

Laura Sutton

Associate Director Training and Client Engagement

Background

  • Associate Director Training and Client Engagement leading the implementation team in providing world class eProducts training and implementation services.
  • Associate Director Training and Client Engagement specializing in the use of technology and Robust Process Improvement® (RPI®) methodology to customize training and implementation projects in partnership with eProducts clients. Provides continuous support and consultation during the project planning, training, implementation, adoption, and improvement cycle.

Ms. Sutton has more than 20 years of experience in health care with a focus on quality improvement and patient safety. Her clinical experience includes neonatal intensive care, pediatric ambulatory care, and pediatric urgent care.

Ms. Sutton served as a Hospital Engagement Network (HEN) Consultant for the Centers for Medicare and Medicaid Services, Partnership for Patients Initiative. She was instrumental in guiding hospitals to implement organization-wide efforts to reduce the occurrence of hospital-acquired conditions and readmissions, promote a culture of patient safety, and develop programs for engaging patients in their care.

Ms. Sutton worked with JCR on the High 5s Project, an international collaboration with the World Health Organization (WHO), the Agency for Healthcare Research and Quality (AHRQ), and seven countries, to test the feasibility and impact of implementing standardized operating protocols for surgical and medication safety in hospitals around the world.

Professional Experience

  • Consultant, Joint Commission Resources, Oak Brook, IL, USA
  • Pediatric Program Manager, National Surgical Quality Improvement Program, American College of Surgeons, Chicago, IL, USA
  • Fellow, Centers for Disease Control and Prevention, Atlanta, GA, USA

Professional Affiliations or Certifications

  • Certified Joint Commission Professional (CJCP®)
  • RPI Certified Yellow Belt, The Joint Commission

Education

  • Bachelor of Science in Nursing, University of Iowa, Iowa City, Iowa, USA
  • Master’s Degree in Public Health, Saint Louis University, St. Louis, MO, USA